Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
which they first refused to provide 1
which they had no right to charge 1
which they have acknowledged multiple times. 1
which they have been holding hostage for months now. This is unacceptable. 1
which they have failed to honor. 1
which they have never been willing to provide to me. I DID have a conversation with an employee at XXXX XXXX who made a very interesting statement to me 1
which they have not done. 1
which they have not. 1
which they initially questioned as a potential error 2
which they instructed me to ignore/not complete on several occasions. I want the partial claim documents to reflect the correct calculations. 1
which they knew could never be garnished ).,,Gurstel Law Firm 1
which they lied about The fact is XXXX XXXX was one of 17 providers that were part of the XXXX that I had on both of my legs in 2016. They neglected to bill my insurance 1
which they lied about The fact is XXXX XXXX was one of 17 providers that were part of the XXXX that I had on both of my legs in XX/XX/2016. They neglected to bill my insurance 1
which they never applied to my account. To top it off XXXX XXXX XXXX technically did not own the loan since it was sold to Dovenmuehle Mortgage INC. The statements shows 2nd Mortgage. Dovenmuehle Mortgage INC could not file for Foreclosure since they did not own the mortgage. How do I know that they purchase the mortgage 1
which they never did. 1
which they never obtained from me. This unauthorized reporting is considered defamation of character 2
which they now require me to bring to closing today. 1
which they openly acknowledge. This means no letters 1
which they readily supplied. After that 1
which they reasonably knew or should have known would cause a shortfall in the escrow account. The amount will continue grow larger each month thereafter for the year XXXX for the homeowner 1
which they referred to as the Escalations for Cards '' Dept. Speaking to Acct SupervisoXXXX XXXX XXXX '' she asked what my issues were and why I was requesting cancellation and in the middle of that 1
which they refuse to reimburse.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,NC,287XX,,Consent provided,Web,2025-08-22,Closed with monetary relief,Yes,N/A,15456160 1
which they refused. With these efforts to extract additional money from me 1
which they reversed my charges in my account. 1
which they sent me 1
which they should be available and not closed.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
which they should be willing to disclose to me 1
which they subsequently and unilaterally shortened without explanation ( see attached ). I submitted three ( 3 ) email IDR applications and all copies of income were legible ( attached ) and subsequent to their prior approval of same. 1
which they then falsely claim is the consumers fault for not responding. I can happily provide you my claim documetnation and pictures and the FOUR executive office letters I have now sent to Chase to get this resolved.,,JPMORGAN CHASE & CO.,PA,19382,Servicemember,Consent provided,Web,2019-02-11,Closed with explanation,Yes,N/A,3148744 1
which they were sued and lost about 80 millions ). I also feel they should not combine my Personal Green card with my Business Card availability since my Personal is under my SSN 1
which they were told to hold the account!! I have never denied paying this bill 1
which they were uninterested in 1
which they would prefer to pocket. It's awful and insulting. It's also awful and insulting the the US government chose this embarrassment of a company to handle something so important.,Company believes it acted appropriately as authorized by contract or law,MOHELA,NY,11211,,Consent provided,Web,2024-05-23,Closed with explanation,Yes,N/A,9086093 1
which they would record. 1
which this company did not disclose to me. XXXX XXXX XXXX is aware of their misleading loan practices in an effort to charge interest rates above 100 % which is a violation of the various acts stated in this letter. Had I been made aware of this I would not have chosen to accept the terms or loan itself. 1
which this did not. TransUnion has failed to annotate them as included in bankruptcy or remove the charge-off remarks as required under Metro 2 guidelines. 1
which this house was. 1
which thus far remains unanswered. The alleged loan was in default as far back as 2011 1
which tilted everything in the favor of the Debt Collector/Attorney 's. 2
which to date I have not received. This week 1
which to me appears like consumer fraud. 1
which took 4 business days to clear in my Citibank account XXXX XXXX 1
which took all of my Social Security money from me. My Social Security check is set up for a direct deposit on this account and I have had the account for 21 years without any issues 1
which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees 1
which took until the next day ( reflects as XXXX ). 1
which total 2
which total about {$9.00} 1
which total {$140.00}. I also ask that Discover reach out to the creditor who is reporting the late payments and explain that this is through no fault of my own.,,DISCOVER BANK,MD,21117,,Consent provided,Web,2015-10-14,Closed with monetary relief,Yes,No,1607256 1
which totaled approx. {$100.00}. We only approved these two transactions earlier this year. I also filed and attached a police report. We are asking assistance in getting this resolved as this is fraud and we should be protected against this.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,NC,284XX,,Consent provided,Web,2023-07-29,Closed with monetary relief,Yes,N/A,7323424 1
which totaled {$380.00}. Theres {$320.00} in my checking account XXXX and {$54.00} in my savings account XXXX. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.