2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

5.5K companies starting with "S"

Showing 3.1K–3.1K of 5.5K

Company Complaints
so I refreshed his memory by showing him the granite I had previously chose. He stated that a fabricator needed to be sent out for the granite estimate at no charge - thank God. Now we are up to around XX/XX/2019. I waited a week for the fabricator to call and called the sales rep who stated that the fabricator had tried calling and had left a VM msg - I do not have voice mail. 1
so I refused. So now 1
so I reluctantly gave up and just decided to submit this complaint. 1
so I repeated the whole series of events that led to my call and then asked for an address to send a written complaint. After significant time 1
so I reported it as a fraudulent check the next evening. I've gone to my local police 1
so I requested a phone number to see if I could expedite the process by providing proof of the good faith origins of the funds. He then took me to his office and gave me the phone number XXXX XXXX XXXX Option #4 1
so I requested to escalate this to her immediate supervisor. I was given XXXX XXXX name and XXXX. I was told either one of them would be contacting me within 24 to 48 hours. If I had not followed up with this matter it would still be sitting dormant 1
so I require you to send me all the documentation to prove that this information is accurate. I have requested contracts from this company with my information and for more than 60 days I have not received any response from them 8
so I resent it again on XX/XX/XXXX. Keep in mind these are all the same documents. So I am now being told my file is complete and underwriting. 1
so I said I would call back. 1
so I said no and hung up. I do n't think there 's even a complaint there internally so I 'm making one here. 1
so I said that I would take care of it with them. 1
so i said yes and as of this writing I have not received anything from the bank except for an unauthorize of use form that I had to sign. But not heard from them about a resolution.,,CITIBANK 1
so I sent a final text message to her that same day. No response to any of my messages. 1
so I sent an email reminding ShellPoint that item # 3 of my appeal had not been addressed 1
so I sent another dispute on XX/XX/XXXX and I have yet to get s response from Equifax. This is unacceptable. 1
so I sent follow-up letters on XX/XX/XXXX 1
so I sent him a copy of the email I sent to the XXXX website owner with the early XXXX date. He told me they would reopen the case and re-evaluate things and let me know. 1
so I sent them a letter asking them to close. They chose not to close my account despite the letter. Later I started getting dunning notices that the account was overdrawn due to teh $ XXXX fee. Ive written two additional letters to Truist and no reply 1
so I sent them a modified bank statement. 1
so I should call 72 hours later. 1
so I should deal with Netspend and Netspend should have the responsibility to deal with me. I tend to agree. 1
so I should have been called if something was going on with my payment. I would like to have this late payment removed from my credit report at all the bureaus. Its causing me to have a huge drop in my scores,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,27560,,Consent provided,Web,2024-05-13,Closed with non-monetary relief,Yes,N/A,8999006 1
so I should not be responsible for losing the bonus. Therefore 1
so I shouldnt have had any interest accruing after that time. But the customer support agents believed that the interest accruing was actually from the XXXX statement balance ( which I paid on time ) 1
so I signed up for another card. 1
so I speak with the case manager and they she says they haven't gotten it yet. So 1
so I spent months resending insurance certificates for approximately ( XXXX ) loans for the past 10 months. I thought we were in a good place as I had a representative at Selene ( XXXX XXXX XXXX ) who I communicated with directly. 1
so I spent months resending insurance certificates for approximately XXXX or so loans for the past 10 months. This has been extremely labor intensive and provides insight as to why I have no energy or patience left to deal with this. 1
so I spoke to the banker who was present. I was again informed of the affidavit and found no viable resolution there. 1
so I spoke with XXXX employee XXXX on XXXX/XXXX/XXXX 1
so I started calling and speaking to Sallie Mae representatives and I explain the problem that I had with my student loan and they also ask me to sent a Loan Discharge 1
so I started paying down my card instead. Why was my card decreased by almost exactly what I paid? She stated it was because the company wanted me to not use my car. I stated the last time i used this particular card was in XXXX which is more than 5 months ago and am trying to pay it down but u guys are moving my credit score so it looks like im making no progress. she stated it was because they dont want me to use the credit. I stated thatits gon na look bad to credit bureau'sand look like ive made no progress and she stated tthey have to protecttheir business and if i paid less it would have decreased by lessand if i paid more it be decreased by more so i asked will my card now be decreased another XXXX since i made a {$400.00}. dollar payment and she said she couldnt answer that. I know this is not predatory lending from Bank of America but it is detrimental to my credit. 1
so I still end up paying more interest than I otherwise would have.,Company believes it acted appropriately as authorized by contract or law,GREAT LAKES,IL,60193,,Consent provided,Web,2017-01-03,Closed with explanation,Yes,No,2271316 1
so I still have the right to access. I am disgusted and appalled by this scam company. They seem to take it personal 1
so I still have to withdraw from the teller window. 1
so I submitted a new application that day. I was told again that I was enrolled in the PSLF program 1
so I submitted a second online dispute ( confirmation # XXXX ) reporting the 2 prior promises of deletion. 1
so I submitted my application. I was approved with a high interest rate and {$3600.00} credit limit. I felt confident I could pay my balances each month and could avoid the interest. 1
so I take that out and apply to their LOAN offer 1
so I think the issue is resolved! Wrong again 1
so I thought it was legitimate. ( But 1
so I thought it would be easier to fix from there. I had trouble logging into the site 1
so I thought the issue was resolved 1
so I thought this meant they had raised the amount due to {$120.00} ( and this was the only contact '' I received 1
so I thought. 1
so I thought. A person 1
so I told her I to read my file 1
so I told her that's okay and that I was hanging up but I will report her number to the proper authorities. She said fine and I hung up. When I got home a few hours later 1
so I told him that I did not want the items anymore 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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