2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 3.1K–3.1K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
so I told the man that I would contact XXXX to see if they knew anything about this debt. He told me he had never heard of them but that I could do that. Just to make sure I contacted him before XXXX because that was the time he would be going home. It was now about XXXX 1
so I told the representative I would file a complaint with the CFPB. 1
so I told them I wanted to remove the remaining three cards if they couldnt resolve them since I was still required to pay their service fees regardless of the outcome. 1
so I told them that's impossible 1
so I took a picture of the front and back of my driver 's license and submitted it. After doing so 1
so I tried filing an unemployment deferment 1
so I try her number 14 times and no one answers as usual 1
so I turn to you for assistance with this matter. I am unable to provide you copies of communications with Citibank as their online system has been down for at least 10 days now so I am unable to access those communications. I will gladly forward them to you as soon as their system is working.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
so I uploaded them in the designated space within an hour of that phone call. In all my subsequent conversations with our Loan Processor and/or Loan Officer 1
so I used reset feature with 12-word recovery phrase and reset my account successfully. Also 1
so I used that. The amount I was charged on XX/XX/XXXX was credited back to my account. I used that amount to make the purchase on XX/XX/XXXX 1
so I visited the branch at XXXX XXXX XXXX XXXX 1
so I visited XXXX XXXX XXXX and was told that cancellations could take as long as 60 days to process. Since I cancelled this membership 1
so I waited again and nothing!!! So 2
so I waited until I got paid 1
so I waited until Monday 1
so I waited until the following week to call for an update. Ms. XXXX mentioned that some of the documents that were submitted have now become out of date and that I would need to resubmit them. I resubmitted the entire packet and updated documents via email to Ms. XXXX Freedom Mortgage email ( XXXX ) and to the customer service email group ( XXXX ) on or about XX/XX/XXXX. I again received a letter from Freedom Mortgage ( dated XX/XX/XXXX ) indicating that there were still missing documents of which I sent in. I continued to reach out to Ms. XXXX only to receive little to no support and then eventually a closed response via email and phone calls after XX/XX/XXXX. 1
so I waited. 1
so I waited. The agents I had spoken to assured me numerous times that this application wouldn't be denied and closed since they hadn't sent anything out yet. I called somewhere around 6 times to get this resolved and receive my documents 1
so I wanted to be under that amount. After hours and hours of working with his manager he said the best he could do was {$390.00} every 2 weeks. I said 1
so I was asking for a validation by email 1
so I was cautious and took some time to do some research to make sure the pay to party was legit. Once I checked with my bank and realized the payment was indeed late 1
so I was charged fees for nothing by American Express. 1
so I was confused why she couldn't do it. Furthermore 1
so I was expecting to complete the loan process on time. 1
so I was expecting to receive a check in the mail. To this day 1
so I was forced to call. Again 1
so I was forced to sign the paperwork as it was 1
so I was getting so frustrated that I had them escalate my case to a supervisor. I had been in contact with this XXXX since XX/XX/XXXX. This supervisor and I have been talking on a weekly basis 1
so I was getting unidentified or unlisted calls which I avoided because I did not know legitimacy of the call. 1
so I was not a new customer. I informed him that the requirements specifically state disqualification for the bonus only if an applicant had a SPENDING ACCOUNT previously 1
so I was not a new customer. I informed him that the requirements specifically state disqualification for the bonus only if an applicant had a XXXX ACCOUNT previously 1
so I was not able to actually make the change in credit card until after the transaction had occurred. Fulton Bank shows a XX/XX/XXXX transaction date for this XXXX transaction 1
so I was not getting Monthly statements on Balances for years So recently I installed the Mobile App on my Phone 1
so I was powerless to do anything. XXXX XXXX didn't keep her word and stopped paying and the case was sent to collections. 1
so I was puzzled and I called USAA. 1
so I was stuck with it. Then today when I talked to a representative over the phone 1
so I was told by the reporting agency to call XXXX myself and dispute it directly with them. 1
so I was told that this is the next step to fight creditors and collectors who are misbehaving and not following the rules. 1
so I was turned away at that time. Fast forward to XX/XX/2020 the case opened by Bank of America was closed and was not in my favor which makes no sense whatsoever 1
so I was unable to file a claim with the bank until XX/XX/XXXX. I called the XXXX XXXX XXXX claims department. I spoke with XXXX. I was on the speaker phone for quite some time. My husband who shares my home office was listening in and I believe that the bank was recording the conversation as well. After explaining the entire situation with XXXX 1
so I was very reluctant ). My attorney did not receive the loan package until we were walking through the door 1
so I was wondering 1
so I wasn't surprised when they gave me the cashier 's check for {$39000.00} because that meant I got my {$400.00} back and he got what he needed. So he said will you please deposit it into XXXX XXXX to XXXX XXXX. The account number ended in XXXX. By now I know him as XXXX XXXX. This was XX/XX/26. 1
so I wasnt sure of the exact procedure 1
so I went about my day. So apparently 5/3 was willing to PAY someone to come here to see if I was living in my home 1
so I went ahead and refiled it for the second time on XX/XX/XXXX. This time I specifically told them that one of my electronic tablets was missing from either my home or vehicle 1
so I went home to get it and found out that she had called my father in law 1
So I went there to close my account. Unfortunately I could not open a new account because it was close to their closing time at XXXX XXXX. I was instructed to call Citibank customer service to make an appointment. 1
so i went to the next closest 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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