2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 2.4K–2.5K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
since Mr. Cooper confirms receipt of the proof yet keep charging me 1
since my account is closed down and can not hold a balance. 1
since my account was completely drained. I waited after returning the form 1
since my autopay came out for XXXX 1
since my computer was sitting in my office at that time 1
since my Doctors letter of XXXX was not issued until XXXX 1
since my loan is now charged off 4
since my money had not accompanied me on the bus with my other belongings 1
since my mortgage was modified by XXXX in XXXX XXXX 1
since my payment had not been received. 1
since my phone was stolen. I attempted to check the status of my account multiple times 1
since my problem was not solved 1
since my purchase contract was for a new appliance that works. I requested replacement on the same day 1
since neither TD bank will not take responsibility 1
since never did I go to the Bank 's offices to sign any form 1
since no action has been taken on the mail or fax that I've sent.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
since no directions were given to him and he did not know what else was needed 1
since no mortgage satisfaction was registered this could not be indicated. Today on XX/XX/XXXX 1
since none of the facts I stated originally was disputed by the merchant. So 1
since now I was being told that Regions attempts online payments twice 1
since one of the two refunded items was bought with the XXXX card for more than that amount. In other words 1
since our original date was set for XX/XX/XXXX 1
since receiving an introductory email from XXXX XXXX on XX/XX/XXXX. 1
since residing in my current home for roughly 10 years. 1
since she was not ready to listen to me 1
since such cancellation policy was superseded by a new one due to COVID-19 1
since SunTrust had not acted on the modification and it was now 5 years later! 1
since Synchrony Bank has no customer service email. ( Nor does Amazon 1
since TD Bank is a bigger bank than our previous processor. I mentioned to Mrs. XXXX that in approximately XXXX 1
since that answer is not proof because the lender is not the law 1
since that is generally their practice to pass the cost of collection onto the patient. That issue was clarified in our most recent response to the consumer after he filed a follow-up dispute with our office. It is pertinent to note the MD Attorney General 's Health Advocacy Unit found no evidence of wrong-doing on our part or on the part of the original creditor. The balance in full of {XXXX} 1
since that seems to be where the inaction on my issue is happening. They informed me that their only point of contact with the company is the one email line to the back office '' 1
since that time they have been allocating our payments incorrectly. We continued to pay our NORMAL monthly payment of XXXX as they had NO basis to force escrow. our taxes were paid on time 1
since the account is paid. 1
since the Accounts have been in a dormant and non - operative condition 1
since the ACH would not have overdrawn the account. The agent claimed that the fee was not an error on the part of Golden 1 and he was therefore unable to reverse it 1
since the act impacted my ability to repay 1
Since the application sent to me dated XX/XX/XXXX at XXXX is both proof and evidence of the use of my securities 1
since the automatic stay was still in process 1
since the bank could have been working to prevent further fraudulent wires from being done. I know now also that the bank can not make me get a police report before they investigate the transfer of funds from my savings to my checking account. 1
since the banks acts demonstrate that the bank took unfair advantage of the borrower 1
since the beginning of time. 1
since the check had been canceled. I notified my BOFA bank 1
since the claims department was already closed. 1
since the contract was paid off in XX/XX/XXXX. I feel very strongly that this was done in spite 1
since the debt is outside of the statute of limitations 1
since the debt was included in a Bankruptcy in XX/XX/XXXX. Also 1
since the disclosure states 'How to avoid interest ' and that they : Your due date is at least 25 days after the close of each billing cycle. We [ CapitalOne ] will not charge interest on new transactions posted to your Purchase segment provided you have paid your previous balance in full by the due date each month. '' I was not given 25 days before they started assessing interest. Interest was charged within the current billing cycle for the {$2000.00} balance transfer. The due date for this balance transfer is XX/XX/XXXX I have a copy of the disclosure that was provided to me at the time of the balance transfer. Had I known that the balance transfer would have been assess interest 1
since the dispute had been closed incorrectly. 2
since the error was on the part of Amex in failing to notify me of the second account. I discovered in XXXX XXXX that both accounts had thereafter been closed. However 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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