2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.6K–1.6K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
she needed to file a formal Escalation Complaint 1
she never advised me of this until after closing. Had I know that that was the case 1
she never attempted to call me. 1
she never calls back. or she has someone else calls me when I need to talk to HER! Shes always on vacation. The front has lied to me saying she is not in the office when I found out through others that she in fact IS in her office 1
she never contacted me 1
she never indicated that there was a monthly deposit limit. You would think that an important detail like that would be provided/shared. This has been nothing but communication failures at its best. Now 1
she never informed me of this policy and was in shock that she was supposed to make me aware 1
she NEVER stated that the purpose of the call was for the purpose of collecting a debt 1
she NEVER went passed her grace period ; being that the account was in my name 3
she notarized it 1
she noted that she could provide the direct contact number to the Dispute team at Citi 1
she now handles all of my finances. 1
she obviously knew that clearly as she gave us the new pre-approval letter on the new home 1
she offered only empty assurances 1
she only saw the amount due for XXXX and suggested that I had made a partial payment 1
she placed me on an extended hold 1
she placed me on hold briefly and returned to say that I have indeed made these payments. However 1
she pleaded with me to have the review team investigate 1
she proceeded to continue to give me information that did not address my concerns 1
she proceeded to deduct for items that I have never been in possession of nor that was ever installed in my home. For instance 1
she proceeded to state its XX/XX/2023 I reminded her she representing Capital One Auto Finance 1
she promised to mail the information that would reflect the updated account 1
she put in a internal complaint ( something the previous manager refused to do for me ). 1
she put me in hard position. Now I don't have enough time to do anything about this matter. 1
she put me on hold multiple times and eventually came back and told me to just wait a couple of days. 1
she questioned me by asking Why are you opening an account? 1
she quickly change to another topic. 1
she reaffirmed that the amount of {$2200.00} was the lowest they could accept and said I was refusing to pay it. I told her it was unethical collection practice and asked for the name of the office manager. That is when they left the chat. 1
she reassured me that if my bank rejected the payment a second time 1
she reassured me this was part of the fraud prevention process. 1
she received a payroll deposit of {$210.00}. Santander took more than her entire paycheck. 1
she received approval for a loan modification agreement. 1
she received assistance in changing all the security questions associated with my account. As a result 1
she referred me to my title insurance company. I did this 1
she referred me to the The Wire Department for Personal and Business Wires. '' The phone number provided connected me to XXXX XXXX XXXX and the representative explained that she could not tell me anything about specific problems with the wire transfer because I was not the client. She suggested that I ask XXXX to call and get the information to provide to me. When I asked her what the beneficiary account number '' refers to 1
she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no. 1
she refrained from answer. I also offered to get my father on the phone to verify his SSN and ID number and authorize me to pick up the check. Service manger XXXX provide not a single argument other then I ca n't do it '' I have been a client of Wells Fargo for 5 years 1
she refused 1
she refused due to covid. Then when I went to turn in my key 1
she refused to adhere to them. I have the problem with the bankruptcy criteria that has not been met with reporting it to Transunion. XXXX XXXX stated that although the criteria is not met 1
she refused to allow processing of the paperwork is a refusal of service. 1
she refused to give me either and abruptly 1
she refused to give me one.,,Paypal Holdings 1
she refused to help me in any way. She stated those were the only options I had. 1
she refused to let me speak to a manager or anyone else who might be able to authorize having these charges reversed. Even though I was upset with the way I had been treated 1
she refused to provide information 1
she refused to provide them for several months 1
she refused to read back her documentation or show any proof that it was documented accurately. Finally 1
she refused to take down the listing that poses legitimate concerns about XXXX and how they conduct and run their business. I reached out to Chimes customer service on XX/XX/XXXX and again on XX/XX/XXXX to inquire about these denials. During my last conversation 1
she refused to tell me the details. It does n't make sense I need drive XXXX hour round trip for an issue I actually did n't do anything. I continued to ask if I can still use my current credit card 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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