she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no.

What the CFPB Record Shows About she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no.

she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "that they would hold the funds for 15 business days", and the single most common underlying issue is "and she stated that it was how their lockbox process worked. I stated I and the dealership needed the funds urgently to make other arrangements to payoff the vehicle but she stated there was no way to expedite it. I suggested that since they deposited the check and didnt advise me on the phone about no third party payoffs when I called for XXXX that they could change course and accept the funds. XXXX said they would not as it was laid out in the lease agreement that they would not accept third party funds. I asked XXXX where it was in the lease agreement".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating she referred to Section 36 Assignment and said that that is what that section meant. I asked to speak with someone who had the authority to make a decision on whether to accept the funds and XXXX said there was no one else she could transfer me to that had decision authority. I further asked if I or the dealership who sent in the funds would receive interest on the {$100000.00} while they held it for three weeks and she said no.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.