2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.7K–1.7K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
she refused. Call ended. 1
she refused. She gave no option to dispute the charges stating that XXXX has probably already paid the charge and therefore the Administrative fee is accurate ''. I then contacted the State Turnpike authority and asked again if their is any way to pay and was told that there is NO RECORD of a toll and that without an invoice # there is NO way to determine if their ever was a toll. I asked if I could mail the {$2.00} anyway to show proof that payment was made. I was told the funds would not be accepted since there is no bill. 1
she refusedtogivemeone.,,Early Warning Services 1
she reiterated that my payment extension was still in place and recommended that I make a payment as soon as possible to avoid further actions. However 1
she reiterated the same option 1
she remained silent on the phone for about five minutes and then hung up the phone.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
she remained silent. When I suggested that my case could be more quickly resolved if the dispute center would just transfer me over to the dispute investigator 1
she removed my husbands salary 1
she removed the payments from Escrow 1
she repeatedly stated she would take the blame and that this was a good loan with just my husband and I on it. '' I was then told to send updated documentation to her so she could submit the file to underwriting 1
she replied 1
she replied it is up to capital one and it depends and it is to capitalones discretion. informed her I refused to answer and I feel I being treated like a criminal by her and the bank and it is my fund I need yo withdraw 1
she replied the closer was working on sending the wire. The wire was never sent on Friday. I then sent emails to their closing agent on Friday night 1
she replied yes 2
she reported to CFPB that she had contacted me and then closed my case without resolution. 1
she responded 40.72 % ''. 1
she responded aggressively 1
she responded by stating It is my honorable promise 1
she responded NO when I done 1
she responded saying she had been out sick for a few days and apologized. 1
she rudely stated that they would n't and there was no point in discussing it further. I pay my bills on time. The only occasion in several years of having this HELOC that I did not was when Key Bank failed to send me a bill / statement. It seems inappropriate to charge me a late fee when they never sent the bill to begin with. Because this has happened on several occasions to me 1
she rushed to hang up and converted my account to Premium checking 1
she said 3
she said : If you dont leave 1
she said by email. '' As of the date of this compliant 1
she said Chase would take no responsibility for their delay and that my only choice was to contact XXXX XXXX. I asked about a further appeal and she said there was no recourse mechanism to further appeal and that I had to just pay the money. Concerning the representatives suggestion to contact XXXX XXXX is irrational. I did not conduct business with XXXX XXXX it was with XXXX XXXX and I do not even have their contact information.,,JPMORGAN CHASE & CO.,MD,208XX,,Consent provided,Web,2023-01-31,Closed with explanation,Yes,N/A,6504412 1
she said correct. 1
she said fine Ill ignore the calls or send you to voicemail. 1
she said her husband was in the military and she knew when service members where not being forthright. I 've attached some emails to show my level of frustration. 1
she said her supervisor 2
she said I am not understanding her and said she will transfer me to someone that can better explain it to me 1
she said I can just call in for that balance. I explained again that if they sent a letter to n address I'm confirming as old 1
she said I can't explain it to you 1
she said I could find ALL the history on the Navient website. There is no paperwork there either. The only bills/statements I received began in XXXX 1
she said I could make my payment that day over the phone for free. So I was prepared to give her my bank information 1
she said I had not received a call back from a manager because a follow-up was not noted on the request. I got very frustrated and asked that she please submit another request with a note to follow up. She completed my request and stated that they typically provide follow-ups within five business days. She provided me with the new case number 1
she said I will personally call you within 48 to 72 hours regarding the reversal of approximately {$710.00} in late fees that were assessed while on forbearance. As of XX/XX/XXXX they still show late fees of {$710.00} on my account that have not been reversed. Nobody has called me to indicate that these charges have been reversed.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,FB FINANCIAL CORPORATION,VA,23832,,Consent provided,Web,2022-01-27,Closed with explanation,Yes,N/A,4865396 1
she said I would need to send copies of the front and back of all of the compromised cards in question plus the receipts. I asked ( rhetorically 1
she said in XX/XX/XXXX. I said based off what you have told me 1
she said it was a fixed rate. The one time {$170.00} fee is NOT a one time as they just took out the {$170.00} for this year 1
she said it was mailed asked for tracking number on XX/XX/2022 the address they sent it to was XXXX XXXX XXXX XXXX XXXX 1
she said it was not in my file. I told her I was supposed to get a call back from a supervisor 1
she said it was not up to her. Basically 1
she said it was out of her control. 1
she said it was Wells Fargo 's policy! I was flabbergasted and held my ground by telling her that the insurance had already been paid for and that I would need that amount removed from my payment and that they would also owe me for the insurance accrued in my escrow account. She didnt respond and the call was ended. Here we are a week later and my escrow account and house payment have not been corrected to reflect the removal of the insurance charges. Wells Fargo is creating excuses to retain escrow amounts for their own financial purposes.,Company chooses not to provide a public response,WELLS FARGO & COMPANY,TX,75229,,Consent provided,Web,2016-02-14,Closed with explanation,Yes,No,1787433 1
she said just work towards loan forgiveness.,,Oklahoma Student Loan Authority,CA,90019,,Consent provided,Web,2020-05-15,Closed with explanation,Yes,N/A,3654484 1
she said my only option is to use another card going forward. 1
she said my only other option was to spend the money on online merchants 1
she said no but I am not able to text for her immediately because he deleted her account. 1
she said no but she still doesnt report to anyone. I told her I will start at the top of the company and potentially contact the Consumer Financial Protection Bureau. I also requested to learn the correct information or pursue her supervisor to contact me within the hour. I then disconnected. I received a voicemail from XXXX who stated that I should not expect a call back because the information she provided is correct. 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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