2026 data Public-data reference. official source

Companies: M

Companies starting with M that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

3.0K companies starting with "M"

Showing 2.8K–2.9K of 3.0K

Company Complaints
my request was on XX/XX/XXXX.,,PENNYMAC LOAN SERVICES 1
my requests have been ignored 1
my requests have been met with refusal and disregard. 1
my residence history 1
my responding that they were fraudulent 1
my response to let them know they needed to send back the payment along with a detailed explanation 1
my response was the other representative just called my job why dont you know information? No response. And no they can not mail a letter but can email it including a settlement amount. If I dont pay today it will go up.i never agreed to an amount since I wanted to see something in writing. There is no company license number on letter. Took 30 mins to email letter. I explained once I receive letter and contact XXXX XXXX I will call back.,Company believes it acted appropriately as authorized by contract or law,Nelson Cruz & Associates LLC,MA,01854,,Consent provided,Web,2018-04-05,Closed with explanation,Yes,N/A,2866234 1
my responsibility 5
my retirement paperwork showing my reserves had to be submitted three times the last time an email request was sent on XX/XX/2019 1
my return request should have been acceptable ). 1
my revolving account has been reduced ONLY by {$56.00} 1
my right XXXX XXXX is XXXX XXXX XXXX and I did not believe I will live XXXX more years. XXXX was in the meeting for a few minutes but did not hear much of our conversation. What XXXX XXXX told me was a sudden shock to me. Your brother is not a financial consultant. I am the expert and I know what is best for you ''. I was very intimidated. So 1
my rights have been violated over and over and over again by them. I'm so frustrated and have wasted approximately 5 months going back and forth with NCA and I'm tired. It has cost me too much of my time and it has cost me a lot of days of stress worrying this account. 1
my rights were intentionally violated by XXXX and the nonaffiliated third parties ( Experian 1
my rights were intentionally violated by XXXX and the nonaffiliated third parties ( XXXX 2
My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account 1
my savings account is still locked and I have no access to it. I have had no access to any money since XX/XX/XXXX and they have offered me nothing.,,JPMORGAN CHASE & CO.,NV,89084,,Consent provided,Web,2020-03-11,Closed with explanation,Yes,N/A,3561978 1
my savings would have likely been prevented early on. Also 1
my score increased because I pay all of my accounts on time 1
my score took a big hit. When I asked Experian about the decrease 1
my score went up by 20 points and I'm in a great position for a new loan. Except there's a problem - WellsFargo sent an update to all 3 of the credit bureaus that my mortgage was in a 3 month forbearance - Deferred to XX/XX/2020 - and this is now listed on all 3 credit reports. 1
my second request asked the company to only communicate with me in writing via U.S. Postal Mail 1
my service has been discontinued 1
my servicer changed from XXXX to XXXX. However 1
my servicer had racked up late fees 1
my servicer put these payments in my escrow accounts rather than returning the amount or crediting it to my next monthly payment. 1
my short payments were recalculated for a new 12 months. The result of this was utterly overriding and erasing the schedule I was already halfway through and the reason for contacting them. 1
my signature 5
my signature and an application. You can not deny me of my full faith in credit that is pledged and extended to American Express 1
my signature on said account contracts 2
my sister and her husband asked for a written standard operating procedure that they could have to avoid further inconsistencies and withheld information 1
my sister and my employer. 1
my social security card 14
my Social Security card 1
my social security card is a credit card pursuant 15 U.S. Code 1602 ( l ). I revoke your power of attorney 1
my social security card. In fact 4
my social security direct deposit had come in 1
my Social Security number 1
My social Security Number 1
my social security number 1
my Social Security number was not valid or original. This judgment appeared to be based solely on her perception 1
my social securiuty 1
my son 's bank stopped them from taking it 1
my son also called from his phone and we finally got the payment sent in. 1
my son and I checked our credit files from all three credit agencies and none of the agencies had our installment loan accounts listed for Santander Consumer USA showing the purchase of this vehicle. There was nothing on the reports identifying that either of us had ever had an installment loan with Santander. Everything was gone. I didnt understand why. I remember calling Santander and I dont recall the exact date 1
my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made 1
my son was tired of contacting dealerships and his credit getting constantly hit. In XX/XX/XXXX 1
my sons birthday is ruined 1
my soon to be wife to be persecuted for fraud and forced to pay the remaining debt. 1
my spam 1

About this letter-indexed view

This page lists every company beginning with the letter M that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

Related