My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account

What the CFPB Record Shows About My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account

My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX. I do not recall her last name. She explained that the name on the Brokerage account does not match the name on the XXXX account and that is the issue. I was being told by WF and by the XXXX Solution specialist I would need to fill out a One and the Same Letter '' showing that my legal maiden name and the hyphenated name are the same person. I refused to do this", and the single most common underlying issue is "instead".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating My S.S. Card and my driver 's license. I asked him to change my name back to my legal married name. I also told him that a woman in this office changed it without seeing a legal court document saying I legally changed my name to be hyphenated. I also told him that this is causing issue with my transfer of funds to another bank. He DECLINED to see my documents and proceeded with LEGAL NAME CHANGE Form ''. I asked him to include all my accounts including the brokerage account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.