my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made

What the CFPB Record Shows About my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made

my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Here, and the most recent logged activity is Here is th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX ( I am also on the checking account ending in XXXX ) moved in XX/XX/XXXX and called the XXXX # to get the address changed to his checking account. His address is XXXX XXXX XXXX", and the single most common underlying issue is "FL. He was informed the change was made. His debit card expired and customer service advised a new one was to be sent to the new address. He never received the debit card and XXXX # then told him to go to the branch. With no access to debit card/checking account funds".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating my son later checked online and saw that his address was incorrectly changed again to XXXX XXXX XXXX instead of XXXX XXXX XXXX. I then went into the XXXX branch on XXXX and had the address updated again and had XXXX show me the screens so that I could make sure it was done correctly. She ordered new checks again with the correct address. The transaction history on the account will show the multiple address changes. When the address changes were made: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.