| I asked for his supervisor | 1 | 0.0% | who said he did not have a direct line but had a badge number XXXX. I was on hold for 45 minutes this time. XXXX was really helpful. He explained to me that the dispute was denied because the month of XXXX was not included in the documentation that I submitted. I sent in 16 pages with the dispute and it included every single fraudulent transaction. XXXX and I |
| I asked for managers and was told he was the only one available and he had no resolution but responded like a robot to please send a police report | 1 | 0.0% | when the parent company of XXXX XXXX |
| I asked for photocopies of those. If I'm still expected to file a police report on this matter | 1 | 0.0% | I requested that BOTH Source Receivables Management XXXX and XXXX XXXX share with me all documents |
| I asked for the phone number | 1 | 0.0% | and maybe most frustratingly |
| I asked for the reason for the closure and was not given a reason why. I then asked if there was an appeal process -- Many replied No. '' I then asked if I could open up another account with PNC in the future as PNC meets my banking needs and XXXX replied | 1 | 0.0% | that my account would be closed on XX/XX/20. No information was given or provided on this notice for the reason for closure. I called PNC bank XX/XX/20 |
| I asked for this situation to be investigated over 2 months ago with their customer service | 1 | 0.0% | I do n't even know how anyone except for the originators of the loan would even have any information about Bankruptcy ; as this was the only time I have ever needed to mention it. And |
| I asked for validation of the alleged debt and they refused to provide that. By law | 1 | 0.0% | or any portion thereof |
| I asked her again if that payment would be backdated | 1 | 0.0% | while in XXXX |
| I asked her how to be able to receive correspondence and she informed me that I would have had to be registered through the portal and signed up for emails in order to receive emails from them. Therefore | 1 | 0.0% | I called Edfinancial again on XX/XX/XXXX |
| I asked her how will you fix this because none of this was my fault. I provided paperwork for over a XXXX and each time the error was on your companies part. She apologized | 1 | 0.0% | and that the only thing that I told him was |
| I asked her if she could please look at my ID ' XXXX | 1 | 0.0% | and explain. Before I could finish |
| I asked her if they still need the documents. She said that we can't identify them. What kind of documents? | 1 | 0.0% | I told them that which documents were verified |
| i asked her what rights she has to access my information from outside the country when i did not sign any document with MCM to that effect | 1 | 0.0% | i asked her if she can transfer me to her supervisor or manager to request the debt validation document |
| I asked her when the account would charge off | 1 | 0.0% | and her ID number is XXXX. I explained to Mrs. XXXX that I have tried to reach out to Citigroup via their website and phone to tell them about my financial hardship situation. I could only send messages via their website and not speak with anyone over the phone. She apologized that they didn't have sufficient personnel but that they are available now. I explained to Mrs. XXXX from Citigroup that I was facing financial hardship and asked her if they were willing to work with me. She said that I would have to pay {$210.00} for 58 months and that only if I would pay this amount Citi would work with me. I asked her kindly to reconsider because Citi added about {$2000.00} in interest and fees after repeatedly telling them that I am facing financial hardship. Even worse |
| I asked her why she wants that | 1 | 0.0% | XX/XX/XXXX at XXXX XXXX CT. I explained the situation above to the representative I spoke to ( but in a little more detail ) |
| I asked him if everything was okay with his payment | 1 | 0.0% | and he said that he would check his account when he got home ( he claimed he was on the road ). Later |
| I asked him if he could share the calculator with me. The calculator is on a Wells Fargo site called Teamworks. I was able to get on the site and we both entered the numbers to determine my tax rate together. One field was called income and we both entered the {$45000.00}. The next field was called pay frequency and he told me to choose bi-weekly. At that point | 1 | 0.0% | I was informed that Wells Fargo was responsible for any tax changes. I |
| I asked him if they would give us more time since the realtors office was closed ; he said to fax them in soon as possible. | 1 | 0.0% | Wells Fargo suspended foreclosure against me on XX/XX/XXXX. In the final stages of the short sale review |
| I asked him to close the account and told him that I planned to file a complaint about this experience with the regulatory agency. I can not believe this size financial institution operates so inadequately.,,JPMORGAN CHASE & CO.,MS,38801,,Consent provided,Web,2016-12-27,Closed with explanation,Yes,No,2265437 | 1 | 0.0% | XXXX |
| I asked him to please just transfer that amount back to my BOA checking as it had almost been a week after my first contact with BOA customer service. XXXX indicated that he could not transfer any of my money on my closed BOA credit card back to my BOA checking account | 1 | 0.0% | XX/XX/XXXX |
| I asked him to send the document explaining the distribution of my payments. He stated he would send it but it will take 30 days. | 1 | 0.0% | they were not applied to my federal loans. And in spite of what my account history states with my previous loan servicer |
| I asked him trying his best not to use it | 1 | 0.0% | we got another letter from BOA that no posting error has occurred and the claim ( XXXX |
| I asked him when can I expect the investigation to end and be notified the result of the finding. He told me the investigation would take about 2 weeks to complete. Within a week later | 2 | 0.0% | a female representative from the firm finally spoke to me about the case. She told me that the case had been placed in dispute status and I should receive some paperwork '' from them within 2 or 3 days in the mail. Almost 2 weeks later and still no paperwork arrived in the mail |
| I asked him who could we contact on the next available business day ( XX/XX/XXXX ). I wanted it noted that my payment would be late due to TD 's fault. The idea that my money was tied up | 1 | 0.0% | XXXX attempted to call me at XXXX XXXX and left a message on my voice mail to call him back. I returned the call at XXXX XXXX and was on hold for 25 minutes. Finally |
| I asked how I could owe them money. They explained that Costco had transferred my XXXX balance to Citi | 1 | 0.0% | in doing so |
| I asked how long will with that take she said 2 weeks. | 1 | 0.0% | I called again 3rd time I call |
| I asked if his company was licensed to collect debts and he said he did n't know. I asked for the address and he was originally evavise but provided me a XXXX. XXXX. I instructed him not to call my work or my relatives | 1 | 0.0% | XXXX verified the last XXXX digits of my SSN |
| I asked if I can resolve this issue by returning the bike back to merchant and get a full refund. Then he told me not to do that | 1 | 0.0% | I called the bank and asked for the reason why my case was denied. However all she did was reading the letter from the bank. When I explained the situation |
| I asked if I could go into my local branch and remove my grandson from the account as an accommodation due to my XXXX | 1 | 0.0% | Wells Fargo stated to me that the only way that I can keep this account open is that my grandson and I go into the branch together to have his name taken off the account. I stated to Wells Fargo that due to my XXXX |
| I asked if I needed to make a payment | 1 | 0.0% | and again on XX/XX/XXXX |
| I asked if it is because of my immigration documentation or my nationality and she responded my nationality. I had already explained to the relationship manager that I am in the process of changing my status and I will have the documentation of that once XXXX provides me with those. He explained it to her and still she was repeating the same thing about the policy of the bank. | 1 | 0.0% | I received a notification on my cellphone reading that the debit card linked with my XXXX is not working ( a notification by XXXX |
| I asked if it was possible to send them to my XXXX address or if I needed to send them to my mothers address on file. Based on the information that I was given | 1 | 0.0% | I was randomly prompted to reset my password. One of the options that the customer service agents gave me was to do an international wire transfer and that it was no problem- I could do it all at once. This contradicted information that I had been given earlier. Another option was to use XXXX but it is limited to domestic transfers only and transfer amounts would be limited to {$3500.00} per day and {$15000.00} per month. These limits meant that the soonest I could have funds in my XXXX account would be XXXX |
| I asked if she could call me the next day | 1 | 0.0% | after speaking with her she stated that I could make a payment of {$11.00} today to stop ( charge off ) |
| I asked if she would contact the investor ( XXXX XXXX ) to request reconsideration. She said she would submit the message. | 1 | 0.0% | my relationship representative |
| I asked if the agent could give me a call back number | 1 | 0.0% | but I was able to verify from documentation from my phone provider ( XXXX XXXX ) that there is no ability to receive two calls simultaneously. Additionally |
| I asked if the XXXX missed payment could be removed as wel and company declined to submit corrections stating | 2 | 0.0% | XXXX |
| I asked if there was an electronic option for providing the information so we would not run into any issues. She informed me that mailing the evidence was the only option. Once again | 2 | 0.0% | the exact amount of the purchase made in-store on XX/XX/year>. I contacted the company to inform them of what had happened at checkout and that I was not responsible for the charge as I paid with my husband 's debit card |
| I asked if there was anything I could provide or do to help prove that these charges were indeed fraudulent the BofA representative assured me that their team would handle the matter. | 1 | 0.0% | I call again. After being on hold for almost an hour |
| I asked if they can not provide me with information within 15/days paid never late and requested updated copy of my credit report. As of today | 1 | 0.0% | this account was not late. I requested proof of the previous investigation |
| I asked if they could just recall the cashiers checks then reissue them | 1 | 0.0% | though not with that header |
| I asked if they would simply report that the account was paid in full rather than paid for less than the full balance | 1 | 0.0% | XXXX. XXXX XXXX |
| I asked MsXXXX XXXX to recite my account number to XXXX. XXXX claimed that the account information she gave him was not the information he had. The same number that XXXX to access the funds for payments from XX/XX/XXXX all the way up through closure of the XXXX account number ending in # XXXX in XXXX of XXXX. The same XXXX XXXX XXXX XXXX account that I still maintain. Nothing about that account has changed. I have enclosed in this file a copy of the account statement dated XX/XX/XXXX as well as a copy of the statement dated XXXX. If fact | 1 | 0.0% | {$150.00} on XX/XX/XXXX and {$150.00} on XX/XX/XXXX. According to the online web page that should have brought my account balance down to {$310.00}. My only interest at this stage was pay off the account as quickly as my resources became available and close the account. Once I became aware that online access to my account was once again blocked |
| I asked multiple times if we needed any documents or information submitted to make sure we always had things turned in within a timely manner. We were always told that we had everything and they were just having to go through steps to get things processed. | 1 | 0.0% | we placed an offer on a home and began a contract with a seller on our negotiated price. We had sent our XXXX XXXX and Option Fee |
| I asked my husband to call First Federal to dispute the validity of the debt. He spoke to XXXX XXXX | 1 | 0.0% | in a letter dated XX/XX/XXXX |
| I asked my loan servicer to put my XXXX XXXX Consolidated loans into a standard repayment plan since I could afford to pay a bit more each month and no longer wanted the graduated repayment schedule. When I spoke with Nelnet I again asked about my eligibility for the XXXX - I was again told that I was not eligible for this plan. | 1 | 0.0% | my repayment history began in XXXX. At that time |
| I asked Navy Federal to give me the originally agreed interest rate ( 3.625 ) since the multiple delays were due to NFCU. They said they would not honor the original rate.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,CA,949XX,,Consent provided,Web,2016-12-09,Closed with explanation,Yes,No,2242251 | 1 | 0.0% | XXXX form ( missed checkbox on form ) |
| I asked once again about the loan mod. I was informed that the loan modification had been terminated. Until I made that phone call | 1 | 0.0% | as they refused to give me any other option to pay. I always encountered long wait times to speak with a rep |
| I asked several times whether ANY notification was sent directly to me as co-signor. The only response was that XXXX was notified. The Sallie Mae Consumer Advocate | 1 | 0.0% | XXXX ( See Attachment C ) 2. # XXXX for {$26000.00} |
| I asked specifically why my ID can not be verified and offered my ability to provide proof of self in many other ways. Again | 1 | 0.0% | the statement was |
| I asked Synchrony Fraud department if Synchrony Transact was the platform that was used for this account and that was confirmed by their Rep. Should be a recorded call. This platform relies on email confirmation of generated sales receipt and/or final completion of project to be signed off by card holder prior to releasing of funds. This was never done. | 1 | 0.0% | rapid decline in communication with XXXX XXXX |
