2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

PlainComplaint home → About this data

25.6K companies starting with "I"

Showing 7.7K–7.8K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I was told I WOULD receive CREDITS by the end of day in my account equaling to the total amount stolen- XXXX. Without warning 1
I was told if I wanted to have the extra amount applied to the principle 1
I was told in XX/XX/XXXX 1
I was told it could be days 1
I was told it does n't matter because I was assessed no late fees and my account was up-to-date. At this point I hung up because further conversation was as pointless as watching paint dry. 1
I was told it should reach me soon. Since that time 1
I was told it takes 7-10 days to process. 1
I was told it was incorrect. So I entered XX/XX/XXXX and the verification went thru. Looking back 2
I was told it was too late to dispute the transaction again 1
I was told it was too late to too late to save it because. it went into foreclosure XXXX 1
I was told it would at that time be handled by the Consumer Financial Protection Bureau since I filed a report with them as well and it would be handle there via I as the account holder and American Express 1
I was told it would be corrected and reported as paid off with no late payments. A month and a half later 2
I was told it would be taken off the table immediately. 1
I was told me that tax is homeowner 's responsibility. I have to pay for the late penalty instead! I would have paid myself on XX/XX/30 if they did not claim it was paid already again and again. I was totally deceived by various of their responses in letter 1
I was told my only way that I can talk '' to them is through lettered mail. This seems incredibly unjust to me as it keeps them on a pedestal where they can continue to not have to answer to customers they are penalizing unfairly as they just can ignore customers without real explanations if any at all. Basically 1
I was told my payment posted 1
I was told my XXXX was received by Citi and my account is tax certified. During my calls on XX/XX/XXXX and XX/XX/XXXX 1
I was told no charges would be allowed after XX/XX/XXXX 1
I was told no one could assist or issue a refund. GoodLeap continued to bombard me with text messages and emails 1
I was told no one has even looked at my recert app. 1
I was told none were available. 1
I was told one would be sent right out. '' XX/XX/XXXX - As 2-1/2 more weeks had passed and I had still received ABSOLUTELY NOTHING from US Bank. As a result 1
I was told only that more information is needed 1
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time 1
I was told our taxes went up 1
I was told quite emphatically. 1
I was told repeatedly by a person answering the phone for Equifax that XXXX XXXX misinformed me 1
I was told s/he was preoccupied and would return my call at a later time 1
I was told she did not know 1
I was told something convoluted about XXXX rules requiring that XXXX admit they made a mistake which is absurd 1
I was told that it is our policy. '' I then asked to speak to a supervisor 1
I was told that a wire transfer '' does not qualify ( while the representative told me -- which sounded comical -- that I had to deposit money in branch '' for it to count as a deposit '' ) and that the system had deemed me ineligible to receive the bonus 1
I was told that a consumer dispute would be opened and my issue would be absolutely be resolved. 2
I was told that a request was awaiting XXXX approval to recalculate my interest through XXXX XXXX 1
I was told that Ally never provides an exception for their check hold policy 1
I was told that because my disputes had exceeded the 100 days 1
I was told that because no payment had been received that XXXX had not paid out 1
I was told that BMW Financial is not required to report to any of the credit bureaus. Furthermore I was told that I should be grateful BMW has not reported anything whatsoever on my credit going forward.,,BMW Financial Services NA 1
I was told that could not be arranged. 1
I was told that despite me having evidence that I responded to all emails in a timely matter 1
I was told that Essex Mortgage would have filed a claim for a specified dollar amount determined by them ( Essex Mortgage ) to cover the missed mortgage payments 1
I was told that FedLoan Servicing incorrectly processed my application and that it would need to re-process my application. The supervisor 1
I was told that FEMA had given Loancare the information. This is also a lie 1
I was told that he signed the XXXX checks and received the funds. Our son did n't know anything about any checks when I asked him. He did n't receive any proceeds from the checks. We also filed a police report on XXXX XXXX 1
I was told that I am essentially blacklisted '' from opening any NetSpend accounts. 1
I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off. 1
I was told that I could no longer be identified over the phone 1
I was told that I could send an email through the bank message system. 1
I was told that I could transfer units if one became available. Yet my request for the next year were ignored 1
I was told that I did not qualify for the points after they investigated my case. 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

Related

Browse all → | Rankings →