Total complaints
1
Filed since I ca
2026 data Public-data reference. official source
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ca
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time complaint mix by product
- I called 1 100.0% – 0% relief
How I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called Mr. Cooper loans to better understand my options. I was elated to find out I was granted 3 months Covid protection forbearance or what is known as VA Covid relief program. I was explained at the time | 1 |
Top States
| State | Complaints |
|---|---|
| I was given the only option to modify my loan. The representative initiated the modification process and informed me it would take 30-45 days to complete the process. I asked the representative if I should continue to make my monthly payments. The representative advised me not to make payments and to wait until the modification was complete. The representative said another reason I shouldn't make payments is because I wouldn't know what the new payments would be that would be set for me in the modification agreement. It seemed to make sense to me at the time. In XXXX XXXX XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| ( 1 ) have the payments put at the end of the loan and continue my payments | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called M, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Mr. Cooper loans to better understand my options. I was elated to find out I was granted 3 months Covid protection forbearance or what is known as VA Covid relief program. I was explained at the time", and the single most common underlying issue is "( 1 ) have the payments put at the end of the loan and continue my payments".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time have?
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time respond to complaints on time?
I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time?
The most common issue reported against I was told option 1 or the VA Covid Relief was no longer available to me. I was then asked if I could make a lump sum payment for the three months I was behind. I informed the Mr. Cooper representative it would not be possible for me to make three months payment at one time. It was at that time is "( 1 ) have the payments put at the end of the loan and continue my payments" in the "I called Mr. Cooper loans to better understand my options. I was elated to find out I was granted 3 months Covid protection forbearance or what is known as VA Covid relief program. I was explained at the time" product category.
Read our methodology — how this data is sourced, computed, and verified.
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