I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off.

What the CFPB Record Shows About I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off.

I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Even, and the most recent logged activity is Even thoug, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told the only option available was to waive my payment and interest for XXXX and that I would need to call back in XXXX to discuss other options. I called back in XXXX", and the single most common underlying issue is "again only to be told the exact same thing. I just now spoke with them".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was told that I am not eligible for any assistance because payment assistance is only available once in a 12 month period and they have already offered it to me more than that. I read the exact section above of their website to them and explained that I have been asking for a longer term solution for months and was told that they will not evaluate for those options or participate with a debt management plan until the balance has gone past due and been charged off.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.