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Companies: C

Companies starting with C that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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4.3K companies starting with "C"

Showing 1.7K–1.8K of 4.3K

Sort by: Name Most Complaints Timely Response
Company Complaints
Citi must remove all finance charges 1
CITI needed the last XXXX digits of our social security # 's 1
Citi Ordered to Pay Ex-Broker $ XXXX in Gender Discrimination Case These are just some of the few examples of how Citibank has discriminated and does so with our remorse. 1
Citi ruled the dispute in honor of the merchant 1
Citi said it had investigated the dispute and they were reversing the provisional credit since they had found in the merchants favor. But to the best of my knowledge 1
Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case 1
Citi sent me a document of the materials they were requesting and on XX/XX/XXXX 1
Citi staff falsely claimed that I used the card before saving the offer. I can confirm that I saved the offer before using this card on the XXXX app. The Citi app only shows the offer enrollment date 1
Citi stated that because I received services I would not receive credit. Instead they started a dispute for {$190.00} against Costco XXXX. I received the services I paid for from Costco XXXX ; the hotel charged me for services that they were paid for by Costco XXXX. At no point was I contacted by Citi about opening a dispute against Costco XXXX. 1
CITI was already in receipt of all the documentation required to file the chargeback. Claiming otherwise would represent an abusive and face statement. CITI requiring only a limited few documents which I was never provided 1
Citi would remove the late payments from my credit report. I was also refunded my late payment fee 1
Citi XXXX Checking Promotions : Current Cash Bonuses : Min Qualifying Balance : $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- $ XXXX.- Please remember all minimum qualifying balances must be maintained for at least 60 calendar days. Citi has up to 90 days thereafter to credit the cash bonus. Customers who have been an owner of a Citibank business checking account within the last 180 calendar days are not eligible for this offer. Sincerely 1
CITI. 1
Citibank : Charged consumers for benefits they did not receive : Citibank charged consumers whose authorizations were not in order or who could not receive the credit monitoring or other benefits. The company continued to charge consumers for services they were not receiving 1
Citibank a couple of years ago off loaded some of their borrowers to XXXX XXXX as the result of similar issues with the CFPB. I did not pull my credit report at the end of XX/XX/XXXX 1
Citibank approved the purchases up to {$1100.00}. The remaining balance beyond {$1100.00} was paid for in cash. Citibank claims they decided to extended credit '' 1
Citibank claims they did not receive information at all or not in time to further dispute charge which is in the amount of XXXX The information was sent three different times 1
Citibank Client Care THIS IS THE EXACT DEPARTMENT AND NUMBERS THAT I HAVE BEEN DEALING WITH AND GETTING NO ANSWERS FROM FOR MONTHS. 1
Citibank completed the wire transfer without ever speaking to me. When we spoke to Citibanks fraud department later that evening ( after the fraudulent transfer occurred ) 1
Citibank denied my charge card. I tried it XXXX times 1
Citibank denied the dispute and issued a bill stating that I owe the full amount. 1
Citibank employees do not provide any stating that 1
Citibank has failed to elucidate all the disputes that were coded this way. I have attempted to obtain clarification from Citibank 's billing disputes department over the phone 1
Citibank has failed to properly arbitrate the matter by their failure to hold XXXX accountable and must demand that XXXX provide documentary proof to support the contention that the XXXX did fulfill the order i.e. 1
Citibank has had my deposit for more than 2 years already and does not even pay a XXXX 's interest on this deposit! This simply isn't right. 1
Citibank has outright ignored all mention of this foreign email and phone number. Please see the attached document XXXX has provided and contact them further in investigating my identity theft. 1
Citibank has refused to provide any documentation or further details regarding the status of limitations. '' This abrupt refusal to accept payment and lack of transparency are unacceptable. Citibank 's actions constitute a breach of our agreement and have left me in a state of financial uncertainty. I expect Citibank to either honor the original settlement offer or remove the debt from my credit reports promptly. By preventing me from clearing the balance 1
Citibank has yet to release the funds 1
Citibank informed us that a decision had already been made to close the account and that a cashiers check representing the account balance would be mailed to me within 30 to 60 days. 1
Citibank instructed telemarketers to claim a blanket free 30-day trial period 1
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone 1
Citibank is holding that refund for seven business days 1
Citibank Mastercard. 1
Citibank Paperless confirmation email and Citibank Account linking email as attachment.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
CITIBANK proc eeded to auction/sale. <P/> NOTE : XXXX XXXX 1
Citibank refused to acknowledge the security interest 1
Citibank relied almost entirely on a merchant letter dated after reopening and accepted a partial refund without requesting additional evidence from me 1
Citibank requested the bank of the receiver XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX to send back the wire transfer in the amount of {$22000.00}. The receiver XXXX XXXX on XX/XX/XXXX 1
Citibank sent me another letter stating the dispute case was closed in error and since the merchant would not provide the refund 1
Citibank then closed my initial XXXX XXXX XXXX Mastercard ending in XXXX and attempted to open a new XXXX XXXX XXXX MasterCard for me ending in XXXX to which they simply transferred all of the unauthorized charges. ( Copy of Statement attached. ) They have also locked me out of this new Mastercard account online. So 1
Citibank was not concerned about the other XXXX wire transfers back in XXXX I was able to spend it and make payments with the debit card 1
Citibank was not out any money. 1
Citibank will not return my funds right away and the representatives can not explain the reason for delay except to say that this is Citibanks process ; ( iv ) Citibank will not confirm the safety of my funds in writing or send me an email to that effect ; ( v ) Citibank will not transfer the funds back into my joint account with them or in any other way allow me to access the funds ; and ( vi ) Citibank will not promise to pay interest up to the date of return of the credit balance. 1
Citibank would have a different stories. 1
Citibank would send the same initial form as if it was a new case. I got different stories from customer service each time I called. A couple of times I was told Citibank would mail me information or the case was denied. An employee at my local branch assisted me in sending the appeal in case via fax. ( email chain attached ) I have documentation for what I have described here + additional text messages with the hotel management company further instructing me to work with Citibank plus a record of the times I reached out to Citibank including screen grabs of conversations.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
Citibank XXXX. Home Depot Credit Services 1
CITIBANK, N.A. 105.2K
Citibank.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
Citibanks Notices and Letters page isnt showing any of the dispute paperwork. The majority of my dispute paperwork has either never been uploaded or has mysteriously vanished. They have also not sent paperwork to my mailing address regarding these disputes. 1
Citicard is still billing me for the fraudulent charges ( with interest ). 1

About this letter-indexed view

This page lists every company beginning with the letter C that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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