Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case

What the CFPB Record Shows About Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case

Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In e, and the most recent logged activity is In early X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was visiting my cousin in XXXX and we", and the single most common underlying issue is "were robbed. We all had all of our wallets and phones stolen. We filed a police report and as soon as we got a hold of a phone".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Citi security did not detect fraud and the thieves were able to swipe my Citi card for approximately {$3500.00} before it locked. I have provided evidence of all these cards to Citi as a show of good faith even though it was not requested by the investigator. My investigator for the case was Citi Security Operations employee XXXX XXXX. I explained the whole story to him when he got contacted me initially. He requested that I provide two things : ( 1. ) a front and back copy of my driver 's license which I had told him was also stolen as it was in my wallet during the robbery. ( 2. ) proof that my phone was stolen by sending proof that I called my cell phone carrier to suspend my phone line and resumed it by purchasing a new SIM card. I obliged and sent him the requested documents. Then I would call him every few days to check on the progress of the case: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.