Total complaints
1
Filed since I fo
2026 data Public-data reference. official source
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone's complaint history from CFPB public records. 1 consumers have filed complaints since I fo. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I fo
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone complaint mix by product
- never authorized 1 100.0% – 0% relief
How Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| never authorized a charge in the amount of {$8800.00} | 1 |
Top States
| State | Complaints |
|---|---|
| cooperating and providing everything I can. I have offered to send an Affidavit to confirm that I and/or my authorized user are unaware of this charge and Citibank has refused. Citibank has been completely unreasonable. I was told I should have Billing Disputes evaluate the claim. On XX/XX/XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and till this day | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I fo, and the most recent logged activity is I followed, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "never authorized a charge in the amount of {$8800.00}", and the single most common underlying issue is "and till this day".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone have?
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone respond to complaints on time?
Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone?
The most common issue reported against Citibank is claiming it's a family/civil matter. Merchant is my ex brother in law who I was not aware had this business until recently nor was I aware he obtained my credit card number. I requested to appeal the decision and was told that Citibank does not have an appeal process in place. I have spent 4 months and endless hours on the phone is "and till this day" in the "never authorized a charge in the amount of {$8800.00}" product category.
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