CFPB · Single-product concentration
Texas Capital Bancshares, Inc.
164 CFPB complaints · 88.4% in "Checking or savings account" · top issue Managing an account.
Texas Capital Bancshares, Inc.: 88.4% of 164 CFPB complaints sit in "Checking or savings account". Timely 100% · relief 0.6%. Allegations, not findings.
- Single-product concentration
- +3000% filings 2018 to 2026
CFPB relief outcome brief
CCDB company texas-capital-bancshares-inc
0.6% relief · 100% timely · 164 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: ADP Inc. (0.6% relief)
Texas Capital Bancshares, Inc. closes 0.6% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Texas Capital Bancshares, Inc.'s 164 filings include narrative text
48.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Texas Capital Bancshares, Inc. complaint mix by product
- Checking or 145 88.4% – 1% relief
- Money transfer, 8 4.9% – 0% relief
- Mortgage 5 3.0% – 0% relief
- Credit reporting 3 1.8% – 0% relief
- Credit card 2 1.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Texas Capital Bancshares, Inc.'s 164 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 145 |
| Money transfer, virtual currency, or money service | 8 |
| Mortgage | 5 |
| Credit reporting or other personal consumer reports | 3 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Texas Capital Bancshares, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.3% of this company's filings
Texas Capital Bancshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 31
- +3000% vs 2018
Top States
| State | Complaints |
|---|---|
| TX | 35 |
| FL | 16 |
| CA | 11 |
| NY | 10 |
| NV | 8 |
| VA | 7 |
| GA | 7 |
| NJ | 7 |
| IL | 5 |
| CO | 4 |
| WA | 4 |
| AZ | 4 |
| TN | 4 |
| PA | 4 |
| OK | 3 |
| MD | 3 |
| MN | 3 |
| DE | 3 |
| MI | 3 |
| SC | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 106 |
| Opening an account | 30 |
| Closing an account | 7 |
| Trouble during payment process | 4 |
| Other transaction problem | 3 |
| Fraud or scam | 3 |
| Problem with a lender or other company charging your account | 2 |
| Improper use of your report | 2 |
| Problem with a purchase shown on your statement | 1 |
| Money was not available when promised | 1 |
| Fees or interest | 1 |
| Getting a line of credit | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Closing on a mortgage | 1 |
| Wrong amount charged or received | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 6 | 100% |
| 2022 | 33 | 100% |
| 2023 | 18 | 100% |
| 2024 | 38 | 100% |
| 2025 | 33 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database
Texas Capital Bancshares, Inc. filings cluster in one product
Texas Capital Bancshares, Inc.'s 164 logged complaints stay concentrated: only 33 states show a filing. 48.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-23.
Texas Capital Bancshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Texas Capital Bancshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Texas Capital Bancshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 164.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Texas Capital Bancshares, Inc. (100% timely; 0.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration