Texas Capital Bancshares, Inc.
164 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Texas Capital Bancshares, Inc. complaint mix by product
- Checking or 145 88.4% – 1% relief
- Money transfer, 8 4.9% – 0% relief
- Mortgage 5 3.0% – 0% relief
- Credit reporting 3 1.8% – 0% relief
- Credit card 2 1.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Texas Capital Bancshares, Inc.'s 164 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 145 |
| Money transfer, virtual currency, or money service | 8 |
| Mortgage | 5 |
| Credit reporting or other personal consumer reports | 3 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 35 |
| FL | 16 |
| CA | 11 |
| NY | 10 |
| NV | 8 |
| VA | 7 |
| GA | 7 |
| NJ | 7 |
| IL | 5 |
| CO | 4 |
| WA | 4 |
| AZ | 4 |
| TN | 4 |
| PA | 4 |
| OK | 3 |
| MD | 3 |
| MN | 3 |
| DE | 3 |
| MI | 3 |
| SC | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 106 |
| Opening an account | 30 |
| Closing an account | 7 |
| Trouble during payment process | 4 |
| Other transaction problem | 3 |
| Fraud or scam | 3 |
| Problem with a lender or other company charging your account | 2 |
| Improper use of your report | 2 |
| Problem with a purchase shown on your statement | 1 |
| Money was not available when promised | 1 |
| Fees or interest | 1 |
| Getting a line of credit | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Closing on a mortgage | 1 |
| Wrong amount charged or received | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 6 | 100% |
| 2022 | 33 | 100% |
| 2023 | 18 | 100% |
| 2024 | 38 | 100% |
| 2025 | 33 | 100% |
| 2026 | 31 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Texas Capital Bancshares, Inc.
Texas Capital Bancshares, Inc.'s 164 logged complaints stay concentrated: only 33 states show a filing on record. 48.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-23.
Texas Capital Bancshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 0.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Texas Capital Bancshares, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Texas Capital Bancshares, Inc. have?
164, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Texas Capital Bancshares, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Texas Capital Bancshares, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.