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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
( 1 ) charge for {$3000.00} = {$3000.00} XX/XX/XXXX XXXX XXXX 1
( 1 ) DELETE the account in dispute 1
( 1 ) late 60 days payment in XXXX XXXX 1
( 1 ) may be made available for you to cash out in Squares discretion and subject to the other conditions in these Cash Terms 1
( 1 ) the matter was never escalated to a team lead or manager 1
( 10 ) 1
( 15 U.S.C. 1681c-2 ) they are supposed to not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 1
( 16 CFR 433.2 - Preservation of consumers ' claims and defenses 3
( 17 ) 1
( 19 ) TDCPA 392.304 ( a ) ( 19 ) Texas Deceptive Trade Practices - Consumer Protection Act Mr. XXXX and Mr. XXXX filed a lawsuit under the guise of collecting unpaid assessments when they knew in advance of their filing and had proof in their possession that the defendants homeowners association assessments had been paid and were current. They willfully and unlawfully filed a fraudulent claim in bad faith. 1
( 2 ) 2
( 2 ) ( a ) prohibiting breach of peace and requiring judicial process. 2
( 2 ) ( C ) any report in which a person who has been requested by a third party to make a specific extension of credit directly or indirectly to a consumer conveys his or her decision with respect to such request 1
( 2 ) a consum ers inability to protect their interests in selecting or using a product or service 1
( 2 ) a copy of my application and relevant offer associated with it 1
( 2 ) a copy of the Default Judgment 2
( 2 ) a request to confirm XXXX XXXX XXXX and XXXX XXXX 's status as successors in interest under 12 C.F.R. 1024.36 ( i ) 1
( 2 ) a screen shot of the public offer as defined when I signed up and ( 3 ) the public offer code ( non-unique ) that I entered when I signed up for the bank account - XXXX. Further 1
( 2 ) after further questioning 1
( 2 ) Cancel the contract 1
( 2 ) cease all collection activity immediately 1
( 2 ) Chase separately used their own funding to procure the ticket on behalf of me. I also tried to contact the XXXX myself 1
( 2 ) disputing the amount or existence of the debt 1
( 2 ) Exclusions : ( A ) ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Reporting Transaction history is illegal. Per 15 USC 1681b Permissible purposes of consumer reports -In accordance with the written instructions of the consumer to whom it relates. I never gave written instructions authorizing the creditor to send my personal information to any credit bureau. The Creditor did not get my consent to add anything to my consumer report 2
( 2 ) how many callers request a supervisor on average 1
( 2 ) indicated the obligor 's belief that the statement contains a billing error and the amount of such billing error 2
( 2 ) Name on file of alleged debtor 3
( 2 ) our SSN should be removed from transaction line items on our checking account statements that reflect a direct deposit and maintain safe keeping of our SSN for internal purposes only. 1
( 2 ) seek an injunction 1
( 2 ) that my loans were paid in full 4
( 2 ) that such amount would be due and payable on my XXXX 1
( 2 ) that was deposited to an old bank account I had 1
( 2 ) the name and address of the business that verified this information 1
( 2 ) this is a credit card with no PIN ( not sure what PIN was entered '' ) 1
( 2 ) XXXX ( XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX DE XXXX ) requested a fraudulent hard inquiry on my personal credit report from XXXX on XX/XX/XXXX 1
( 2 Freedom Mortgage had control over the money 1
( 28 U.S.C. 1691 ) I have the right to sue and seek damages in a state or federal court from anyone 1
( 3 ) Alleged account # 2
( 3 ) buying the property from both borrowers. - My cover letter 1
( 3 ) has personal knowledge of the loans chain of assignment or ownership 2
( 3 ) I am not in safe or regular contact with my estranged spouse 1
( 3 ) Of a valid and complete chain of assignment of the debt from the original creditor to the debt buyer seeking the default judgment 1
( 3 ) once I sent them back my copy of my drivers license and XXXX bank statement to prove the account was mine from which the $ XXXX was wired into XXXX XXXX they needed 3-10 business days. 1
( 3 ) Right to verify the alleged debt. 1
( 3 ) somebody else in the bank higher than XXXX would lose the paperwork and we would have to start the process over again. During this time 1
( 3 ) stop all harassment and illegal collection attempts 1
( 3 ) that I will be notified when a response from XXXX XXXX is received 1
( 3 ) the identification of such information by the consumer 1
( 3 ) The items were in stock 1
( 3 ) you may have taken place in some nefarious financial practices or the check looks illegitimate 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.