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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who XXXX on XXXX XXXX 1
who XXXX said is working with her 1
who XXXX XXXX in this crime from the beginning 1
who you are '. If they were calling me 1
who's main response back is that he is continuing to research the matter and will get back to me ; he also never commented on that letter which posted to my secure account for me to open declining to fix any of the most current issues and least of all the past. Mr. XXXX still has not commented on why I got this other letter while he is researching my case '' 1
who's manager of Capital-One. She asks me to write this letter to verify that I have not received any money yet..In my card 1
who's name is XXXX XXXX. There is also no explanation of services rendered. 1
who's not been in correspondence as they stated they would 1
who's to say they do that everytime for everyone they do this to.? And 1
whoever did this managed to steal the check from the public XXXX mailbox I dropped the check into. 1
whoever has this number does not answer his/her phone 1
whoever I spoke to on Tuesday lied to me. 1
whoever was responsible. 4
whohave a need for the record in the performance of their duties. 1
WHOLESALE CAPITAL CORPORATION 2
Wholesale Tradelines 4
whom also advised that my Modification was NOT approved. That she would send e-mail to the Underwriting Dept. as she could not give me a response as to the letter I received and that she was not able to view it in the system. I advised I complied with the 1st Trial Payment and made the {$1200.00} payment. I would appreciate that the Executive office responding to the CFPB complaint provide accurate information and not further provide inaccurate retention approval and their response is unacceptable. Time is of the essence and CHASE inability to communicate efficiently 1
whom also seemingly can not.,,JPMORGAN CHASE & CO.,IL,60134,,Consent provided,Web,2019-05-08,Closed with explanation,Yes,N/A,3236084 1
whom are not recognized within the mortgage industry.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
whom had a pre-existing '' Fiduciary Relationship '' had no legal Right or Capacity to tell me to NOT take my check to XXXX XXXX 1
whom have serviced my account 1
whom he admitted he wouldnt know who it would be. I would think XXXX would brief the supervisor or manager on my case before transferring. XXXX refused to reach out to XXXX XXXX XXXX directly or would check to confirm a proof of payment letter was sent 1
whom I also disputed with. Unfortunately 3
whom I asked for 1
whom I could give all of the evidence to 1
whom I did not live with and did not have regular contact with 1
whom I do not know 1
whom I had never received written notification until last year ( XXXX ). XXXX 1
whom I have had no contact with since XXXX XXXX 1
whom I have left numerous voice mail messages with and who never returns my telephone calls. 1
whom I have provided plenty of paperwork on is getting away with stealing my money. PayPals policy states : PayPals Purchase Protection program may apply when you encounter these specific problems with a transaction : You didnt receive your item from a seller ( referred to as an Item Not Received claim ) 1
whom I inferred to be the person in charge of the SD Executive Office ( my inference stemming from the fact of another protracted conundrum that was finally resolved by her ). And wasted many hours of my time and over {$100.00} in phone bills on trying to unblock the card. Citi customer service kept telling me either that my card has no problem 1
whom I never heard of 1
whom I personally know and can trust 1
whom I trusted allowed more identity theft and damage resulting in tremendous repercussions of attempting to correct matters has literally allowed more damage than a stranger stealing your identity 1
whom in a very condescending way said : we're sorry but because you're in Texas and the bank has already established a day of sell 1
whom never at any given time was I told that I would lose my VA eligibility 1
whom they have a record of 1
whom they reported my account closed in XX/XX/XXXX to 1
whom they reported my account closed in XXXX to 1
whom Ultimately passed XX/XX/XXXX. 1
whom was once a teller/CSR at this site. The bank manager provided information to me that him and his team was not acquainted with this individual ( XXXX ) and the entire team was rotated and the members of this team were entirely new to the site. 1
whom we personally reached out to for focused 1
whom were involved in the situation 2
whom XXXX stated did these loans all the time and would be the best person for us to work with. Everything seemed to be going great. Our offer for the XXXX house was accepted and we began getting our Aurora house ready to sell. Just prior to closing on the XXXX house 1
whomever is reading this comment 1
whomever processed the loan transfers did not go by the packet that was signed. So XXXX XXXX XXXX XXXX XXXX XXXX XXXX was not paid off 1
whos paying the consumer debts? No where in the agreement does it says that consumers knowingly give up their rights to XXXX XXXX to have their agreements converted into an ABS 1
whose alleged work ID is XXXX and his manager 1
whose assistant attempted to help but was equally unsuccessful in getting assistance. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.