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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
whose company is in XXXX 1
whose investigation received the same false reporting information from Ally 1
whose investigation received the same false reporting information from XXXX 3
whose last known address is XXXX XXXX XXXX 1
whose last name was XXXX. He sent my Ocwen account number to the Lien Release department along with the 1099 showing the cancellation of the debt. I received an email indicating that this information had been provided to the Lien Release Department. My realtor than asked for and received an extension on the settlement date to XX/XX/XXXX to provide more time to receive the lien release and to preserve the sales contract. 1
whose name appeared on the XXXX bills. Neither did they provide information as to how to contact the CFPB. I would not have known about this agency except for the notice from the first debt collector 1
whose name I could not get. When I asked him what I owed the money for he said 1
whose name might be XXXX 1
whose name was not given 1
whose number is XXXX. Notably 1
whose number was also unlisted by Chase. 1
whose only point of contact is an email account. The potential for this system to be exploited by malicious employees for identity theft and fraud is extremely high 1
whose passage in XX/XX/XXXX was a legislative response to the financial crisis ofXX/XX/XXXXXX/XX/XXXX and the subsequent Great Recession. The CFPB 's status as an independent agency has been confirmed by the U.S. Court of Appeals. PHELAN HALLINAM company to understand their criminal activity from 732 cases 0 Issues resolved 1
whose phone is ( XXXX ) XXXX xXXXX 1
whose phone number was given to me and who called me back after I had left a voicemail. 1
whose plans I had to change with financial losses. 1
whose real name is unknown 1
whose rep 's seem to read off a pre-talking point memo 2
whose response was unhelpful and discourteous. 1
whose statute of limitations have expired 1
whosoever evaluates my creditworthiness based on information in my consumer files furnished by PRA does so at their own legal peril. 1
why 2
why act like it was feasible. It is and was cruel on their part 1
why again there was a gap between employment. 1
why all of them remain 1
why am I being asked to pay for their {$280.00} lose on insurance they took out on my mortgage. 1
why am i just finding out about your mistake now? and please move that payment to the mortgage where its supposed to be. '' They told me they can't move the payment from principal and that I still owe them more money. Their explanation was that too much time has gone by. Even though every single month I call them and they assure me they will fix the transactions on my account 1
why and when. In particular we deserve to see all communication between XXXX 1
why and who put restrictions on my account that does n't allow me to qualify for any of the home affordable programs. 1
why are there XXXX now according to their invoice? A mistake clearly on their part. The lies are stacking up. 1
why are they still proceeding with what would be a wrongful foreclosure???? How can they get away with this??? Misinformation throughout my initial contact with SPS has been the norm. 1
why are we good enough to give Chase $ 2 1
why are we not treated equally with this transaction? Am I not able to get a hearing from the credit card company? Finally 1
why are you coming now after so many months for the bonus? [ Huh? I had to wait for XXXX days to pass 1
Why are you guys so rude and nasty there ''? Then I asked for a manager over XXXX XXXX. His reply 1
why are you not acting in good faith? '' They are hardly financial advisors 1
why ca n't Ford Credit? 1
why ca n't I received a refund from Tuition Options. Their number is XXXX.,,EDvantage LLC,CA,94544,,Consent provided,Web,2016-07-09,Closed with explanation,No,No,2004914 1
why can I not get any answer to what that is? 1
why can Synchrony Bank not produce a simple account history so that I can review the charges made on the account? My understanding is that these charges were from several years ago 1
why can XXXX XXXX not produce a simple account history so that I can review the charges made on the account? My understanding is that these charges were from several years ago 1
why can't you file this dispute while I'm on the phone with you 1
why cant I be allowed for my settlement offer be accepted and free to move on? Im not asking for a {$0.00} effort. Im asking for help in working with them to accept what they agreed to in writing 1
why cant they retract the credit reporting company notifications. 1
why chase could not email 1
why couldn't WellsFargo 1
why deception could bind men 1
why delete? If illegitimate 1
why did Chase not advise me of that fact immediately upon filing either request for modification? Now the arrears are too large to manage. Chase will not spread it out during the remaining terms of the note. But 1
why did he or she take out of cash from ATM? So I asked him to provide me a proof that the PIN was actually used and a statement in letter and why our claim was denied 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.