Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
who was mentally and emotionally XXXX XXXX XXXX XXXX 1
who was nice enough to extend our rate lock through Monday 1
who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos 1
who was not very helpful. 1
who was pressured into opening an account under false pretenses 1
who was quite helpful- regarding a notice I had received that I was eligible for an extension. XXXX said they are unable to respond to emails (I had emailed her about the account a couple of days previously) 1
who was supposed to be some kind of supervisor at the fraud call center. He told me that his supervisor 1
who was the current lender. I didnt realize they opened up a total separate loan with Citizens Pay. 1
who was the only one home when they arrived. The neighbors saw and witnessed this ugliness too. Thank God my young granddaughter and toddler age nephew and I weren't there to see that corruption. The illegal eviction was led by WFBNA 's real estate agent 1
who was the other bank so I could contact them? '' He said 1
who was the person XXXX fraud? Who is the victim? I ask these question because I know it is not a fraud and I can provide them documentations to prove that 1
who was the technician that fixed the broken ATM that my money was stucked in? 1
Who was this?????????. and date of last payment was XX/XX/XXXX. Equifax reporting payment status as collection/ charge-off 1
Who was this?????????. and date of last payment was XX/XX/XXXX. XXXX reporting payment status as collection/ charge-off 2
who was unable to assist me further other than contacting the same specialist who would not answer his inquiries either. He states he is unable to connect me to any other person or supervisor. I have been unable to resolve this situation despite my best 1
who was very helpful. I told her that the was told the account was froze 1
who was very nice but could not rectify the problem. 1
who was very patient and helpful. I don't know how to scan supporting docs right now and your website says that they will not be accepted later. But 1
who was with me on the previous leg of the trip 1
who was XXXX XXXX '' 1
who we initially wanted to add me on as a Joint Account Owner. Before my mother and I proceeded to sit down with XXXX 1
who we later found out was not in the department we wanted to speak with. We were informed at the end of the conversation with XXXX that he was XXXX 's supervisor and that he could escalate the call to his supervisor. At this point we decided to end the call with XXXX and continue to speak with XXXX. 1
who we next contacted 1
who went in the system manually and said that their XXXX '' system was putting my routing number through incorrectly!!! So 1
who were living there under false pretenses with a fraudulent lease. The police were called 1
who were offering considerably lower interest rates for private student loans ( almost half what Navient charge s in interest ). This was due to the fact that I was unable to show that I had n't missed a payment due to the repeated mistakes on taking payment reflected in my. I applied at the closure of XX/XX/XXXX to XXXX and was rejected 1
who were otherwise completely innocent of these events! Triggering the overnight catastrophe that resulted in the substantial devaluing of millions of American homeowner properties 1
who were poorly trained and located out of county. The issue was only resolved when I personally visited the branch to confirm the facts. 1
who were they. At this point I informed them that I was more than happy to continue with the arranged payments 1
who were very caring and respectful to our situation. 1
who will be able to assist you with your refund request 1
who will be retiring after more than 40 years with the company 2
who will be XXXX and XXXX years of age 1
who will make the demand in a court of law! In your statement to me on XXXX/XXXX/XXXX you state that you are in the process of contacting the furnisher 1
who willfully and fraudulently uses personal identification information of that individual commits a felony of the second degree 1
who wired my money 1
who without her informing transferred her to another Representative 1
who worked with XXXX XXXX. I gave the forms to her 1
who works for us consumers and help us get these companies to act in honor and ensure that they do as we say. I am entitled to the insurance and I want the XXXX for each time they charged me a fee 1
who would call me back another day. 1
who would deposit the funds in my account. 2
who would do it in such extent when this service is widely advertised and approved by your bank???? I am just an ordinary person with a minimum knowledge of banking system. I know that all my debit/credit/Pay Pal transactions are protected against fraud 1
who would not approve a modification. When I asked for contacts at XXXX XXXX XXXXXXXX to start the request there 1
who would reach out to me within 24-48 hours. Today 1
who would then forward it to the supervisor 1
who would then need to get the funds to me another way. 1
who would then request my title be mailed to them directly. The DMV informed me 1
who would think a person would lose theyre home and foreclose when they paid for it. 1
who wrote the report 1
who XXXX identified as Felt & Lukes 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.