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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
who proceeded to laugh at me. She said there was nothing she could do. I pleaded for her to just hear me out and that none of this was making sense. She proceeded to talk over me and eventually hung up on me. 7. XXXX Employee ID # XXXX XXXX XXXX ( 1 hour 1 2 m inute call ) Was very helpful 1
who promised to create a complaint. '' I never received any further correspondence/contact about that particular promise. 1
who promised to resolve the situation 1
who promised to take up the situation by contacting XXXX/Citi. 1
who provided me with all of my banking information from XXXX Bank that you requested. 1
who provided me with the documents showing the loan initiated 2
who provided the response to my original case 1
who pushed the former two hours '' into two business days '' and were exceedingly unhelpful in giving me access to my own money. 1
who receive actual notice of this Consent Order 1
who receive actual notice of this Order 4
who recently paid {$13.00} XXXX fine and who was an underwriter to XXXXXXXX XXXX {$1.00} XXXX junk Securities in XXXX is currently engaged in in an unrelenting crime spree '' - which I experienced first hands dealing with current XXXX XXXX RICO enterprise - XXXX 1
who recommended filing a complaint 1
who recommended involving the authorities and completing an identity theft report. 1
who referred me back to the law firm without providing any written clarification. 1
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that 1
who refused to provide the requested verification documents pertaining to the alleged debt. On XX/XX/year> 1
who refused to return our numerous telephone calls as we seek her assistance 1
who refused to speak to me. After 3 more calls and arguments 1
who refused to tell me if the name and number I had for my case worker was within Wells Fargo legitimacy. The call on XX/XX/year> was XXXX minutes and I was failed to know any more information besides my case number 1
who repeated the same statement and appeared dismissive of the urgency and legitimacy of my situation. 1
who repeated what the representative said : that the agreement was that I pay {$380.00} 1
who reports to consumer reporting agencies 1
who represented himself as an Analyst in the Consumer Business Support Unit 1
who represents Bank of America 1
who represents the plaintiffs in the lawsuit. It is the normal way the bank handles business. The plaintiffs ' attorneys say Bank of America breached mortgage contracts 1
who represents XXXX XXXX XXXX and utilizes to different addresses a certified letter to both address USPS certified # XXXX and XXXX which this XXXX XXXX XXXX and XXXX XXXX XXXX failed to respond in accordance with the 30 days timeframe allow per the FCRA. I then had to file a complaint with the CFPB 2
who revealed that XXXX was linked to a XXXX complaintwell before I had any relationship with SoFi. 1
who reviewed the file 1
who routed me to a manager 1
who routed me to someone who could assist. That person said that the money had been released. 1
who said he was available want awaiting my call. XXXX XXXX XXXX 1
who said he was going to get the customer care team to contact me. So remedy can be given to the principal XXXX XXXX. 1
who said he would pull my account back from credit collector and resolve it with me in house with documentation of a {$140.00} charge balance on # XXXX account. This never happened. 2
who said her ID is XXXX and indicated she is in Tennessee. XXXX also agreed I should be able to add my debit card ( as a payment source via the HDCS website ) 1
who said his name was XXXX. He arrogantly offered to process the existing {$100.00} courtesy credit if I agreed to accept it as a settlement based on their manufactured incident that I had accused XXXX XXXX of being a scammer. 1
who said it was a credit card issued and transferred me to the Credit Card Issuing services ; they said it was the bank accounts and transferred me back; same answer and back to the credit card company who then transferred me to XXXX XXXX 1
who said the account was still open. This after more than an hour trying to close the account.,,CAPITAL ONE FINANCIAL CORPORATION,NY,14850,,Consent provided,Web,2016-02-25,Closed with explanation,Yes,No,1805319 1
who said the accounts have been closed and nothing can be done or anyone to do to reverse. 1
who said their power had gone out the night before and she was dealing with other matters. She promised to call me back but never did. 1
who said they would check. The agent eventually said the investigation was concluded and that somebody had used MY IP address and created a new e-mail account 1
who said they would follow me. Does anyone at the chase bank. JP Morgan will hear of this too. With a XXXX XXXX XXXX 1
who saw the problem clearly and recognized that Amex had made yet another mistake by telling me everything was correct after my XX/XX/XXXX payment mistake ( Amex mistake # 2 ). The supervisor 1
who seemed to be a XXXX 1
who seems to only want to lie in response to yall at the CFPB 1
who sent me an itemized billing and offered me a settlement of {$750.00}. I refused any settlement because I disputed the services provided in detail and XXXX XXXX said he referred my entire matter to the NJ Public Defender Management for a decision on XXXX XXXX 1
who set up my Truist XXXX XXXX Credit Line account. 1
who should be very knowledgeable on this whole process and have a thorough understanding of VA loans and what you can and can not do 1
who signed papers were in fact unknowingly issuing unregulated securities for the sole benefit of investment banks. 1
who spent about XXXX minutes researching while I was on hold. She said they would look into it 1
who started a case for this matter ( XXXX XXXX : XXXX ). XXXX confirmed that the ticket was again fraudulent. The ticket had been purchased using gift certificates for amounts different from the {$890.00} charge on my credit card. And that the email address and other information associated with the ticket did not match my details. There were discrepancies in the PNR ( Passenger Name Record ) that she could not disclose. XXXX submitted an official case on my behalf 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.