Total complaints
1
Filed since On X
2026 data Public-data reference. official source
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that complaint mix by product
- the call 1 100.0% – 0% relief
How who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| the call ended and I was locked out of my on-line banking with BofA. I started getting emails letting me know I had transferred money via XXXX to an unknown name for {$1500.00} and then again for {$2000.00}. My mobile no longer functioned | 1 |
Top States
| State | Complaints |
|---|---|
| I went to XXXX XXXX XXXX to report my stolen mobile number. I got a new mobile number and a new sim card put into my XXXX and headed to the XXXX branch of BofA. I spend 6 hours in the bank with several representatives to help me. I reported the mobile number hacked and stolen and that it should be removed from my accounts as an authorization | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| because my mobile had been taken. I asked them to freeze all 3 of my checking accounts | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the call ended and I was locked out of my on-line banking with BofA. I started getting emails letting me know I had transferred money via XXXX to an unknown name for {$1500.00} and then again for {$2000.00}. My mobile no longer functioned", and the single most common underlying issue is "because my mobile had been taken. I asked them to freeze all 3 of my checking accounts".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that have?
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that respond to complaints on time?
who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that has a 0% timely response rate to CFPB complaints.
What is the most common complaint about who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that?
The most common issue reported against who refused to help me. I told them I was not leaving the bank until a teller at least verified they had frozen my accounts. Once they did that is "because my mobile had been taken. I asked them to freeze all 3 of my checking accounts" in the "the call ended and I was locked out of my on-line banking with BofA. I started getting emails letting me know I had transferred money via XXXX to an unknown name for {$1500.00} and then again for {$2000.00}. My mobile no longer functioned" product category.
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