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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who stated in pertinent part In response to your request 1
who stated it should have been removed already but is unsure why it had not been. I asked XXXX to double check the file to confirm receipt and reach out to a manager while I was on the phone to have this updated. He chose not to research the file 1
who stated it was not her issue. I HAD TO TAKE THIS MATTER UP WITH BMO HARRIS ONLINE DEPARTMENT. I 1
who stated she was in training. After admitting the error 1
who stated that because we accepted the {$50.00} refund 1
who stated that it will take an additional XXXX hours. This response is unacceptable 1
who stated that she would follow up with me by calling on or before Wednesday 1
who stated that the credit department reps told her that the error in reporting may have been caused by someone failing to pay attention something when they responded to the CRA disputes and that the credit reps were reviewing my account and would be joining our call to further explain the reporting errors. The credit reps never joined our call. Instead 1
who stated that they don't have pre-approval 1
who stated that they mailed all the notices to our previous address. However 1
who stated the debt would be removed in XXXX days 1
who stated this was an Old National policy. Again 1
who submitted it to Chase Bank on or around XX/XX/2024. 1
who suffers from XXXX 1
who suggested bankruptcy as a method to push Wells Fargo to work with me. I borrowed {$4000.00} from a XXXX XXXX XXXX in XXXX and they are cashing my checks of {$400.00} every month. My lawyer friend has not sent me a bill. The Wells Fargo lawyer whom he contacted gave XXXX XXXX a copy of a Wells Fargo letter offering me a mortgage modification. It was dated XX/XX/XXXX 1
who takes advantage of military communities 1
who talked to his bankruptcy lawyer 1
who tells me that she sees the problem and that the previous advisors had not contacted the right person 1
who tend to be families with children. In many cases 1
WHO TESTIFIED OVER THE PHONE 1
who the loan is through. They got a response letter from the owner 1
WHO THE XXXX THEN 1
who then admitted to me 1
who then assured us they were sending it to their investigation group ( again ) and I would hear back by XX/XX/XXXX. I have not heard anything back from them 1
who then at the end of dealing with me told me I had dealt with a supervisor before 1
who then begins the day more anxious than usual. You have no right to do this. It is unethical and harassment 1
who then forwarded the call to XXXX in Military Escalations. All three promised that I would be contacted with an update within XXXX hours. I heard nothing. On XXXX XXXX 1
who then himself attempted to find ways to get resolution for this 1
who then informed me that my account was in the Recovery '' Department which when transferred to it the call was disconnected. I then sent another online inquiry ) via my online account to TD Retail Card Services ( copy at I just received a response to my XX/XX/23 online inquiry this morning ( copy attached ) 1
who then issued a check to me. Despite this 1
who then proceeded to advise that my modification was denied as of XX/XX/XXXX. My advocate representative advised that I was not given the opportunity to go over the letter dated XXXX requesting more documents. Ms. XXXX then advised that she was not denied because of the documents 1
who then reported me twice on my credit report 2
who then sells and assigns those same receivables to WF Card Issuance Trust. 1
who then spent several minutes reaching XXXX XXXX XXXX 1
who then stated 1
who then transferred me to a managers voicemail.. I left a polite voicemail for the account number.. never got a return phone call. 1
who then transferred me to XXXX. 1
who they say is the custodian of the account and today still has control of the account. My understanding 1
who they were made to or any other identifying information 1
who through his actions confirmed that I was performing a legitimate XXXX transaction ) 1
who told her that she would go directly to the specialist ( Mr. XXXX 1
who told me after multiple attempts they were unable to get in touch with our agent because the number they were given to contact him was always busy. 1
who told me he could not help me 1
who told me he heard me 1
who told me in no uncertain terms that Freedom Mortgage would not be paying our earthquake insurance premium out of our escrow account. I paid the premium out of pocket ( {$490.00} ) to avoid cancellation. 1
who told me it was my job to call the ATM manufacturer and that I should get my money back from them 1
who told me one thing and as cited in first progress 's response what i owed was incorrect. As displayed on my Equifax report I opened my cc in XX/XX/XXXX 1
who told me she agreed that the initial person was very rude as well - I then 1
who told me that because I had previously disputed a {$7.00} charge about a month ago 1
who told me that he had had the same exact situation happen to him. He told me that he simply disputed the delinquency status on his credit report 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.