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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who is the actual bank behind the Chime app. They have yet to respond. I will just keep calling and submitting rebuttals until they solve this 1
who is the Facilities Coordinator of XXXX XXXX XXXX. I am attaching a letter from Mr. XXXX 1
who is the initial creditor just made a default judgement for themselves to take money from me. I am writing you to let you know that I do not have any responsibility with the debt you are trying to collect according to the fact described below : I co-signed the student XXXX XXXX for an appartement within the XXXX XXXX XXXX XXXX located in XXXX 1
Who is the plaintiff in our case? 1
who is the primary cardholder on the business account 1
WHO is this? You're with WHO? . Again 1
who is trader. He set up for me XXXX XXXX on XXXX XXXX XXXX XXXX It started to work. I think that I made close to {$95.00} dollars in the first week. But then 1
who is XXXX? Do I have 2 collectors trying to collect for 1 debt?,,ENCORE CAPITAL GROUP INC.,FL,33617,,Consent provided,Web,2019-04-18,Closed with explanation,Yes,N/A,3216752 1
who is XXXX? Do I have 2 collectors trying to collect for 1 debt?,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,FL,33617,,Consent provided,Web,2019-04-18,Closed with explanation,Yes,N/A,3216754 1
who it is 1
who it was from with the dates and amounts of the EFT. I explained that one of my email accounts had been compromised and i closed that account in question. This email ( XXXX ) was not only linked to my chime account but to my XXXX account 1
who JGW assigned to be my escrow account and now makes it my job to manage them 1
who kindly contacted a representative from the fraud prevention department. I answered all questions presented to me during that call 1
who knowingly charges us extremely expensive insurance when we have sent our own over 1
who knows what is true with this group.,,P&L Acquisitions LLC,NC,27265,,Consent provided,Web,2017-05-31,Untimely response,No,N/A,2497910 1
who knows what they are doing 1
who knows when? And 1
who launched their own investigation after I submitted additional information. They reinvestigated 1
who led his responses to my questions with I'm sorry for the confusion ... ''. He did tell me that my XXXX months ended in XX/XX/XXXX. When I asked about the rolling XXXX months as I was told when I opened the account 1
who left me a message on Tuesday that my loan HAD NOT been approved. I was shocked 1
who lived at the same address in XXXX Az. An original contract is necessary to distinguish between which XXXX XXXX XXXX this account might belong to 1
who lives in a completely different state and had no association with my lease at this complex 1
who lives on a fixed income an very ill. He has Always paid his bills an on time. 1
who made the payments 1
who make the decisions to be shady or not are very well off 1
who make up a disproportionate share of borrowers with delinquent loans and loans in forbearance due to COVID-related hardship. On the first day of his Administration 1
who may also have purchased the services 1
who may have fallen victim to the abuses ; due to the severity ; the nature of abuses carried out over a long period of time in various ways. 1
who may have received it 1
who moved to Louisiana in XXXX. The trustee attorney 1
who need help making payments 1
who never contacted me despite multiple requests. Citi 's complete lack of urgency and basic customer service has forced me to spend weeks both during my trip and after trying to resolve this issue. 1
who never had a father of his own 1
who never once indicated that doing so would cause any kind of delay. Furthermore 1
who no longer works at ameris 1
who nobody can identify is somehow a valid charge.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
who now claims they can not provide full records of the mortgage history or sale 1
who now lives with 1
who often acts as a credit collection agent. 1
who on XX/XX/XXXX contacted me to let me know they can not find the remaining 3 checks 1
who only really gave me her employee ID 1
who only would identify herself as XXXX ( sp? ) at extension XXXX 1
who opened my account 1
who ordered a lab test that was was not medically necessary ''. Second 1
who originated and structured this loan as Guild Mortgages responsible officer. On Page XXXX of the CD 1
who owns and operates more than XXXX online cash websites 1
who partners with Experian acknowledged that they had the wrong information. Due to this disastrous breach of security 1
who passed me to the supervisor XXXX ( employee # XXXX ) that seems to have violated my rights 1
who placed the inquiry 3
who previously helped me to get a Loan Modification on the 1st TD 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.