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Explore all 145.5K companies with CFPB consumer complaints

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and ask them to include who they contacted 3
and ask you to send money to yourself using XXXX to reverse '' the payment. This particular scam is on the rise and is referred to as the Pay Yourself '' scam. These are just some examples of how fraudsters will try to obtain your personal financial information or scam you 1
and asked 1
and asked about the next day. I said no 1
and asked about their investigation. The rep told me that there wasn't sufficient evidence to support the charge being fraudulent '' because my password wasn't changed and that I had recurring charges on my digital wallet. The two recurring charges that they compared the fraudulent charge to are authorized monthly subscription charges under {$10.00} that I have history with as a customer. I explained tp the Chase rep that the transaction is not congruent with my typical spends via digital wallet and I had no history or knowledge of XXXX. This is clearly fraudulent. 1
and asked for a copy of the deposit for the check and found that the amount on check # XXXX was changed to XXXX '' and the written amount was changed to XXXX XXXX & XXXX/XXXX ''. The check was deposited through edeposits '' with Navy Federal Credit Union at XXXX 1
and asked for a supervisor. The supervisor named XXXX 1
and asked for clarification on their email 1
and asked for documentation. That same day we uploaded to them redacted copies of our XXXX through XXXX checking statements 1
and asked for reporting to be paused during review. I also pointed out that FCO never provided documentation to justify certain charges 1
and asked for sending me the information 1
and asked her if they had a medical waiver for members 1
and asked her to be the point of contact. Since she provided such a good service and a prompt response to my inquiries. On the week of XX/XX/2022 1
and asked her to see if she could find out why the letter didnt match the actual deposit. She was on the phone for nearly 2 hours 1
and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa 1
and asked him to send me information of the debt. He sent me a scanned statement that looks like it's from the Vet office that has no detail other than the amount owing. 1
and asked how frequently I could call for updates 1
and asked how I was going to pay it today. I explained to the gentleman that since my due date fell on a weekend I would set it up via bill pay today 1
and asked if I needed to provide anything else. 1
and asked if the PMI would be removed on it's own 1
and asked if there was anyone she could connect me to 1
and asked if this person could be identified and reconnected with me. This was not possible. I was connected with another supervisor ; her name was XXXX. I briefly brought her up to speed and explained that I had questions and needed help with my account. I informed her that I had no word still 1
and asked if we would like closing on a weekend or weekday. 1
and asked me if I had a mortgage. I do not. They asked me if I lived in an apartment or a house I replied that I live in a two family house and occupy the whole house. They wanted to know if I was in unit one or two. I replied both. They asked me about my credit card payments and how much they were. I pay off all credit cards every month and the payment is between {$2000.00} and {$4000.00} depending on the balance. They told me that my information was incorrect and I would have to send them a copy of my drivers license ( DL ) front and back and my Social Security ( SS ) card front and back through the US mail. The man would not tell me why I was not me. Everyone I talked to at Equifax had a Russian accent. I wondered If they had been hacked again. I hung up and looked up the Equifax number on XXXX. It was different. I called it and the man told me that I could take a picture of my Drivers license and sent me a link via text. I was taken to an Equifax app that helped me take the DL picture. It failed to get a good image. The image looked perfectly good to me but it was rejected 3 times. He sent me another link and my 3 attempts to take a picture with my new phone failed again. I was told that I would have to send them a copy of my Drivers license and SS card front and back. I told them to cancel the subscription that I was paying for. They told me that I could not cancel the subscription until I proved I was who I said I was by sending them the DL and SS card copy. I do not feel safe doing that and have never been asked to do that for anyone ever so ... Today XX/XX/XXXX I called the Attorney General of the State of Ohio and was told by the person there that this was better handled by the Consumer Financial Protection Bureau ( CFPB ). The guy reassured me that sending the DL and SS scan was something he would not do. So I can call my Credit Card XXXX and stop payment on this service but THIS IS OUTRAGEOUS. Who are these people that are in charge of my reputation? Have they been taken over by XXXX hackers? I have an XXXX credit score. I am done with Equifax but cant get rid of them. Please help.,,EQUIFAX 1
and asked me if I wanted to stop only the XX/XX/XXXX payment. I said yes. She then explained to me that Im at risk of both payments being returned now 1
and asked me to contact the check maker to recall. I contacted my check maker ; they claimed that XXXX checks had already been deposited so they couldnt do anything about them. I feel so lost now and dont know what to do next. 1
and asked me to email him the forms previously faxed XXXX e-mailed ; I did. 1
and asked me why I initiate the dispute? What happening 1
and asked my sales rep for a refund of the app fee. He said he would ask his manager 1
and asked one of the personal bankers to please get me the documentation 's for my Mother 's Account. I went down to the bank and took him a cope of the Co Executrices information in order for me to obtain this information. He was very helpful and in a couple of days 1
and asked that I submit a few documents to his email address ( taxes 1
and asked that the promotional code be applied to the account ( which was now in the process of being opened in person '' at the financial center ). The banker informed me that she was unable to apply the code 1
and asked that they fax it to the correct department. She skimmed the cover page to the Attorney General and mumbled something about insurance 1
and asked that they remove them from the transaction. They said ok 1
and asked that they reverse the fee given that the delayed payment was due to errors with the website. I escalated it to a manager. They told me they would not reverse the fee.,,CAPITAL ONE FINANCIAL CORPORATION,CO,800XX,,Consent provided,Web,2024-01-05,Closed with monetary relief,Yes,N/A,8112853 1
and asked that Volkswagen Credit either correct the payment history and account status OR verify to me that the account history is correct ( as they have previously done when disputed through the credit reporting agencies ) and provide me with a copy of the ledger/payment history as what is being reported is wildly different than what my records show. I received a written response from Volkswagen Credit dated XXXX XXXX 1
and asked them for help 1
and asked them if they could first change my phone number and address. They told me they needed to raise a case for the review team to look at this and asked me to call back after 3-5 business days. On XX/XX/XXXX 2
and asked them to file a dispute over the charges. The agent said he would file a dispute - no dispute however was filed. 1
and asked them to foreclose the home or put it on the market for sale if I am the new responsible party because they will not adhere to the decree. The did not 4
and asked them to mark the account in dispute and pause repossession 1
and asked them to provide the information originally requested 1
and asked them to stop the transfers and they DID successfully prevent the XXXX transactions after I contacted them. 1
and asked to put me on hold. I waited on hold for over 15 minutes 1
and asked to speak to a supervisor. I was transferred to XXXX 1
and asked to speak with a supervisor twice 1
and asked to speak with the loan servicing department. The individual I spoke with looked up the account while I was on hold 1
and asked us if we would consider an agreement in which our loan would be modified to a XXXX loan starting on XX/XX/XXXX 1
and asked what I need to do to assure Id not be charged again. The company would not reverse the auto renewal charge. 1
and asked why I wasn't notified. She stated that she has never seen me at the location. I was taken aback by that response. I told her to take a look at my account I deposited successfully at that very location the month before XX/XX/year>. She was surprised by that and pulled up my account and confirmed that this is true. She then got on the phone and contacted a different department to see what options we have. I provided my mothers 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.