and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa

What the CFPB Record Shows About and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa

and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to They, and the most recent logged activity is They asked, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I get told the claim is denied because bofa claims they sent me XXXX text alerts that I responded to confirming the activity on my account. I never received the text alerts or responded to them. They asked for proof so i sent them my entire text log from XXXX XXXX XXXX showing them I never responded or received the text. They still denied the claim and asked me to get a letter from XXXX XXXX XXXX stating I did not respond to those text. Now we are in XXXX", and the single most common underlying issue is "with the exact time that BOFA stated they texted me. They still denied the claim : The branch manager calls them and asked them to escalate the claim and this is complete none sense".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and asked him to escalate it. After that I received a phone call stating that the claim will remain denied because no fraud has happened and those transactions were authorized. That phone call was from the senior analyst. Then she tells me its a legal matter now. After complaining and more phone calls to bofa: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.