2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 3.6K–3.6K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
so this time I need to seek supervised help on this allocation 1
so this too is fraudulent. 1
so this was not helpful. I was told that this was all they could do for me unless I was delinquent on the account. I explained that that is why I am calling 1
so this was some type of secret arrangement that we were not a party to by XXXX and now guilty by association SPS. We have requested that they provide all original loan documents and explain how this happened 1
so this was the first bill I could take care of. 1
so those payments for the forbearance months were also showing deferred 1
so those transactions went by undetected from me up until now. I'm reaching out for assistance with this matter. This isn't the first time I've dealt with fraud on my account with XXXX. I hoping someone can help me rectify this matter! 1
so to claim that they funded a different card is a fraudulent claim. 1
so to have a random person keep knocking on my door about a vacancy on a house that I clearly own is frightening and unacceptable.,,Mr. Cooper Group Inc.,MD,20743,,Consent provided,Web,2021-02-18,Closed with explanation,Yes,N/A,4149858 1
so to look for resolution in my email. 1
so to see Chase '' on my called ID knowing I have a Chase bank account 1
so to simply submit that document and thats all that was needed to complete the process. Time & time again after speaking with a representative I was told they were very sorry for all the confusion and for the way Id been treated. That theyd submit an internal complaint regarding these issues. I was also promised a multitude of times by these same representatives that they would personally put me on their watch list and follow up with me personally 1
so to your answer on the previous message you sent me 1
so un fair 1
so was not eligible for another one. She also stated that there were NO record of any calls from me to American Express in the last six months! I asked her if I was in the XXXX XXXX? '' I was never 1
so we are stayimg here until this gets resolved 1
so we asked if we could just speak with her directly. He said he asked her 1
so we can have your escrow account analyzed again and get your payment updated. 1
so we can only give you credit for first two transactions. 1
so we can start making payments. Also 1
so we considered the case closed 1
so we could wrap up the closing costs into it since there was no other way for us to get the house so we have a place to live. 1
so we decided to go to our local Chase Bank located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX sure that his card was still working. On entering the Chase XXXX 1
so we don't know which phone number is in the database. When I asked which phone number it is 1
so we got suspicious. They then told us that the puppy 1
so we had a XXXX XXXX came to our home twice a week to help him talk above a whisper. He underwent XXXX about 2 weeks ago to fix the XXXX XXXX XXXX and he is speaking fairly well. 1
so we had another credit report charge and another hard hit to our credit scores. Every time they request a condition 1
so we had no choice but to pay for private XXXX school for our children. This added another significant financial burden to an already overwhelming situation.Not to mention emotional challenges for the kids forced to change schools and leave friends. 1
SO WE HAD TO BUY CLOTHES AND ESSENTIALS. 1
so we had to rebook at a higher rate. 1
so we had to wait on Monday to go in to the branch to transfer the funds into my account 1
so we have been paying when others have had some relief. 1
so we have no idea what your XXXX XXXX XXXX bill will be yet 1
so we have no way to prove the accurate cost of the jewelry. However 1
so we have used to sending a letter to the plaintiffs Lawyer and promised to pay the next month 1
so we might be able to save our home of 22 years? 1
so we modified it to come home late Saturday XXXX ; being an XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX 1
so we needed to get to the bottom of this!!! They could not help me 2
so we opted to call back. 1
so we placed our 30 days notice 1
so we put in on this celebration in XXXX. Since I was the only person with a major credit card I put the charges on my card 1
so we received the payment back from XXXX XXXX XXXX. We have used multiple ways from XX/XX/XXXX to requesting explanations from XXXX 1
so we skipped it. No message was left. 1
so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours 1
so we went back to XXXX for guidance. 1
so we were not in a position but have a nearly {$3000.00} Worth of checks to cash at what time 41 {$140000.00} payment. This type of abuse went on and on. New line XXXX in XXXX the Department of Veterans Affairs rated me essay XXXX XXXX XXXX veteran and I sent tax documents to the mortgage company 1
so we were unable to rescind. 1
so we won't process requests unless they come directly from you or an authorized third party. 6
so we won't process requests unless they come directly from you or an authorized third party. '' According to the FCRA 1
so we won't process requests unless they come directly from you or an authorized third party. '' This claim is unfounded. All correspondence was sent directly by me and included all necessary identity verification documents. 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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