so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours

What the CFPB Record Shows About so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours

so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to To d, and the most recent logged activity is To date, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have called both Bank of America and XXXX Edge/Lynch about a dozen times and spent countless house on the phone", and the single most common underlying issue is "and waiting for a designated call back that never happens. Each time I call it is a complete hassle ( and a waste ) as I have to also get my wife on the phone so she can verify her accounts before being able to speak to a representative. Initially".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating so we submitted all the paperwork to have her last name changed and the representative informed me she would call me back in XXXX days. XXXX weeks later she had yet to call. The next time we called I had to explain everything and a representative informed me that he would get a hold of the individual that was working on the problem and have her call me within XXXX hours: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.