2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 2.9K–2.9K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
so I called Laurel Road customer service again. 1
so I called my account representative and was told that the underwriters were preparing my documents 1
so I called the claims department and they just told me to wait a couple of business days for the claims to go through. 1
so I called the customer rep. The customer rep repeatedly confirmed that the 5 % cash back on groceries promotion ended as of XX/XX/2021 1
so I called the number. 1
so I called them back at a later date 2
so I called them back to request that letter. The second agent I spoke with ( again on XXXX ) 1
so I called them back. They gave me a different but similar email address : XXXX. I tried that and got the same return to sender '' email even after calling back AGAIN and them issuing me the same email address. After further investigation 1
so I called XXXX again on XX/XX/year> and they reopened my dispute for Amsher and told me to file an identity theft report. I tried to file an identity theft report through ftc.gov 1
So I called XXXX to tell them of their mistake 1
so I called XXXX XXXX apartment complex and told me I was leaving and needed to sign my name off the lease. XXXX denied my request 1
so I called XXXX XXXX. I told XXXX XXXX XXXX 1
so I called. I got noone. I left my phone number and name for them to call me back 1
so I can address it ASAP. 1
so I can at least get it to my atty. He said he can not provide me anything in writing 2
so I can better understand what happened and resolve this issue. 3
so I can complete the next step in getting them paid and it seems they and sometimes when I call North Star Location to resolve the matter they 1
so I can finally breathe 3
so i can follow up. Please forward me an updated credit report after you have completed your investigations. 1
so I can move my funds over to other cryptocurrency wallets and I will never be using this exchange again.,,BAM Management US Holdings Inc.,MN,553XX,,Consent provided,Web,2021-04-03,Closed with explanation,Yes,N/A,4269910 1
so I can not and will not send my driver 's license. I shared my phone number and asked for a Robinhood fraud specialist to phone me so as to verify my identity. I was informed per email by XXXX that 1
so I can not permanently drop them. 1
so I can not produce landline or electricity bills. But I gave them a signed and stamped letter from my Company ( in a letterhead paper ) 1
so I can not trust to send letters anywhere 2
so I can only hope she will follow through. 1
so I can pay it off. I do not want a bunch of charges added to it including mortgage insurance 1
so I can PLAN. Why do I have to find this out myself? Does Chase even care about how customers would feel if their account is closed without knowing it? It makes me feel extremely FRUSTRATED to see my account disappears and all history of it is no longer accessible online. I am very DISTRESSED about the time and effort that I will have to spend because of this expected closure.,,JPMORGAN CHASE & CO.,CA,90621,,Consent provided,Web,2022-03-17,Closed with explanation,Yes,N/A,5334521 1
so I can reply to a summons. Shame on this law office 2
so I can request a card 1
so I can send a copy of my passport along with all relevant information 1
so I can't see how the money was then apparently sent through that number. 1
so I certainly did not take out a loan in XXXX. Also it is illegal to state that a debt that was purchased by a collection agency is owed to the XXXX Department of Education when it is actually owed to the collection agency 1
so I chose to file my complaint here. Once my funds are credited back to my account 1
so I close my existing claim with Chase on XX/XX/XXXX. I make sure to immediately tell XXXX 1
so I contacted my bank 's customer service and made claims for all the above transactions. On XX/XX/XXXX 1
so I contacted Synchrony after receiving a certified letter and made a payment arrangement for the XXXX XXXX account. I fell behind on the XXXX XXXX XXXX card but managed to come up with the overdue amount plus paid extra to bring the balance down. It was over {$700.00} and I made a {$400.00} payment to bring it down to I believe about {$320.00} 1
so I contacted Synchrony and asked them why my account had jumped and they told me that my promotional period had ended and that they had added the interest to the account that would have accrued over the 18 month time frame. I asked them if they went by my actual balances because I had paid extra every month and I was told no. I then asked how they could do that legally because I did not actually earn that interest because again 1
so I contacted them to get everything squared away. After some back and forth they agreed to pay for everything but my excess wear and tear fees. However 1
so I contacted XXXX and demanded immediate cancellation and full refund. ( Please see pdf titled 1
so I could continue using their card services 1
so I could get a quick resolution. I also did not want to keep getting charged with late fees on top of late fees 1
so I could get change for my same {$20.00} bill. This teller appropriately asked for my mother in law ( as it was her account ) 1
so I could get clarification. This is of a serious concern for me 1
so I could hear the entire conversation. The outcome was the same even after I 1
so I could not even take advantage of the low interest rate that was available back them for refinancing I believe XXXX XXXX XXXX and XXXX Apartment are the ones that breach their contract in bad faith by not providing me as they promise a safe 1
so I could not go back to the branch to re-sign their paperwork immediately. Mind you earlier on XXXX 1
so I COULD NOT realize that BANK OF AMERICA charged me exorbitant amounts of fines and fees that exceed the amount of {$500.00} dollars. 1
so I could only send it once or risk LoanCare not even reviewing my concern. I was also informed during this phone call with the LoanCare customer service representative that LoanCare would not be responsible for replacing or depositing any funds into my escrow account 1
so I could pay immediately the amount owed. He kept saying that he was not able to help me in any way. 1
so I could remove this debt from my credit report. My confirmation number is XXXX. 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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