2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

5.5K companies starting with "S"

Showing 2.9K–3.0K of 5.5K

Company Complaints
so I could retrieve my documents. This request is for account records only. 1
so I couldn't follow up with him personally. 1
so I cuss ) He asked me not to swear 1
so I decided not to protest. 1
so I decided to call eClaims and was quite frustrated with the denial. I was told by a customer representative that I should have filed a claim for a delay of flight and not for a cancellation so she elevated the claim to her management team and resubmitted the claim. Several weeks later 1
so I decided to close that card. But the company asked all kinds of irrelevant private questions and after they have no questions to ask 1
so I decided to file a complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,TN,37138,,Consent provided,Web,2022-06-14,Closed with non-monetary relief,Yes,N/A,5668760 1
so I decided to give them another try. I was not gaming them ... 1
so I demand a favorable response to my situation.,Company believes it acted appropriately as authorized by contract or law,SELECT PORTFOLIO SERVICING 1
so I demand that you send me all the documentation proving that this information is accurate. I have requested contracts from this company with my information 7
so I desperately needed to be current on all information. Prior to that incident 1
so I detail a message to the rep 1
so I did it through my Bank of America using XXXX. I sent him the confirmation number of the transfer and that was it 1
so I did n't answer. On top of that 1
so I did n't. Turns out years later and with a much higher income on PSLF 1
so I did not anticipate this becoming a problem. 1
SO I DID NOT HAVE THE SAME INCOME. I MADE IT A POINT THAT IT WOULD NOT MATCH UP BEFORE SUBMITTING IT 1
so I did not insisted to pursue for the reasons or tried to retain my account. 1
so I did not receive any statements if any sent. The late payments were reported to Credit Bureau and my XXXX score has dropped to XXXX because of this disrespectful attitude of the Bank. I got to know of the pending payment through my dropped credit score on XX/XX/XXXX and paid instantly. The account has been paid and closed now but I want to file a complaint against this disrespectful attitude to customers that affected my credit score so much.,,Bread Financial Holdings 1
so I did not send new payment. What date Schwab sends funds and when the mail delivers is not exact 1
so I did o However 1
so I did on XX/XX/XXXX. 1
So I did that 1
so I did. I asked for my case to be escalated as I had ben misinformed along the way and I am familiar with mortgages 1
so I did. I called the lender and emailed the lender to provide my wire transaction detail. The wire transaction from bank to their bank were successful. 1
so I didn't need to forward any mail. XXXX XXXX interrupted and stated Look 1
so I didnt make payments 1
so I do n't understand why this agency could not do the same. 1
so I do not have Pay stubs 1
so I do not have record of each of the messages as they have deleted them from the website. I received a form to complete and return 1
so I do not need TransUnion to say or write me and say they could not verify me or my account. 1
so I don't have record for the date I talked to their Customer Service 1
so I don't know if they attempted to call more frequently or not. I do know that my sister-in-law XXXX XXXX and we were in a different state for a couple of days in early XXXX and when we returned there were several calls at that time. I don't know what else to do 1
so I don't know my checking account has deducted about {$100.00} until now. Boa deducted this maintenance fee without any notification violates consumers ' right to be informed of any important information. 1
so I don't know what the credit card company is 1
so I don't know what world we are living in. So I told her yes 1
so I don't know who 1
so I don't know why they keep sending it to my old address. 1
so I don't owe anything for my computer right? '' He said 1
so I don't see how that should have impacted the timeline.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,IL,60657,,Consent provided,Web,2022-01-20,Closed with explanation,Yes,N/A,5131783 1
so I don't see how they can't streamline the process.,,Nelnet 1
so I don't work during the summer and I don't make much money as it is 2
so I emailed my statement directly to the support rep. By XX/XX/XXXX 1
so i emailed them just now explaining everything. This email was hard to find 1
so I emailed XXXX again at XXXX asking for the signature card and a copy of all of the charges from this debt. I told XXXX I was more than willing to work with them 1
so I emailed XXXX XXXX back requesting an exact time and date. On XX/XX/XXXX 1
so I emailed XXXX XXXX XXXX XXXX again asking for my order to be reshipped. They responded telling me they were waiting on XXXX and that it would take 3-5 days. On Thursday 1
so I ended up putting the entire amount on my credit card which I did not what to do. I am a XXXX man with stella credit 1
so I endorsed the checks along with my brother XXXX. XXXX was the person who paid all the contractors that I sent to do the work 1
so I expected her to call me back 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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