2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.8K–1.9K of 5.5K

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Company Complaints
she then flipped her lid and started over talking me and threatening to hang up and over talking everything I attempted to say. I was extremely nice and asked 3 or 4 times repeatedly for her no to hang up and just listen to what I had to say. After her tyrant 1
she then let me know that they have no record of receipt of the XXXX machine that I shipped back a year ago. Until I could provide proof of return I would have to continue payment on the lease or I could purchase the machine. It wasn't expensive 1
she then proceeded to state that I do have another account for XXXX and how would l like to take care of it. Said I cant make payment today and will contact her in two weeks. She started getting very rude and I said I am sorry 1
she then said she felt this was odd!! So she filed the request while I was on the phone and told me I should receive the letter and credit by XX/XX/XXXX 1
she then started calling me weekly 1
she then took my drivers license and credit card and called the police on me. She walked away with my identification. 1
she told me 1
she told me as this is an special XXXX it takes like 7 days for an update. Then i call on XX/XX/XXXX 1
she told me based on everything I explained my account should get reopened and we can start the process by making a corrective payment for the {$500.00} 1
she told me I could file a complaint with the XXXX XXXX 1
she told me in so many words when she was through I would have nothing. I hung up from the telephone call 1
she told me she had to get more information and then for 2nd time the line disconnected. I just contacted XXXX XXXX XXXX who has my home phone land line service. They verified no interruptions and the call was dropped on Convergent 's end. 1
she told me she was going to send an email to ask to open the case of the first trial of {$1300.00} and that she would call me for any updates. I also asked if I should sign the new trial of {$150.00} and she told me not to until I received an answer and now I have a trial of {$1800.00}. 1
she told me she was placing my account in a forbearance '' status until the consolidation was complete. She told me this could take up to 60 days. 1
she told me she would leave my other account open 1
she told me she wouldn't be able to help without the information. I asked several times to speak to a supervisor 1
she told me that a new account less than 30 days old does not have the online money transfer function. And if I wanted to fund that account 1
she told me that she was not sure because no one had ever asked her for them. She transferred me to an escalation team member to answer that question. 2
she told me that the money would be applied to the outstanding balance for late charges. That never happened. Today 1
she told me that the representative in the dispute department specifically said I am not allowed to have that information. She then told me to ask XXXX if I wanted to find out what my bank did which is unacceptable and absurd. 1
she told me that the {$50.00} refund was just a courtesy because I didn't have {$5000.00} in my spend account 1
she told me that there were two attempts to make this fraudulent wire transfer. The first attempt was DECLINED. Apparently someone recognized this as fraudulent. The unauthorized party tried a second attempt and Chase let it go through. We went to the local branch 1
she told me that they could not open any claim 1
she told me that they rely on me to check my account every 30 days. 1
she told me that this account is GOOD ending account and will be removed in XX/XX/XXXX after 10 years of GOOD credit reporting. BUT today I suddenly found out that XXXX XXXX XXXX XXXX 1
she told me that this account is GOOD ending account and will be removed in XXXX after 10 years of GOOD credit reporting. BUT today I suddenly found out that XXXX XXXX Care Credit 1
she told me the late fees of about XXXX dollars wouldn't be waived 1
she told me there were no supervisors available. I asked the representative why I had not received adequate time from the end of the consolidation to my first due date. Again 1
she told me this was not something they can provide. I asked for an email stating this error occurred and would be corrected 1
she told me to call back the debt collectors. When I informed her that they told me XXXX 's is in fact the party that determines the price of the debt 1
she told me to give her until Wednesday of the following week 1
she told me to go to the branch to find out details about transaction. 1
she told me to go to the lawyer who wrote the XXXX changes. I reiterated that I did not have any information of any XXXX change. She suggested that I find an attorney to write a letter stating that no such change existed. 1
she told me wait until XX/XX/XXXX. On XX/XX/XXXX Ive contacted to XXXX XXXX he told me my request declined. I did not receive physical gift card 1
she told us that yes the cards had been declined out of concern for fraud. I explained to her that these purchases were being made with the original credit card using chip readers at restaurants that we regularly frequented and the purchases were for small amounts of money 1
she too had to go through the same process we did with an XXXX number 1
she too told me she could not write the simple letter needed to verify that the Check written from XXXX for {$680.00} that closed my account was written from XXXX. 1
she took his info she stated she needed to contact XXXX XXXX who is working on our file ( KB told me the day before she was no longer working for capstone ) The phone num capstone provided on their contact sheet is temporarily disconnected since XXXX 1
she took over three months to provide these records 1
she took the initiative to apply to the state program that assists homeowners affected by COVID-19 financial distress to have their property taxes resolved. Unfortunately 1
she transferred me to a supervisor. Which again the supervisor reminded me that they cant help me with this issue and that I should just wait for an email. 1
she transferred me to another department. That representative would not send me a statement or any supporting documentation of the account being opened. 1
she transferred me to her manager. The manager did provide me with her name 2
she transferred me to someone 's Voice Mail and I did not even get their name- just a message stating- Have a Good Day. As you can see despite paying them {$8600.00} and having {$1700.00} in my suspense account 1
she transferred money in nine increments in total amount of {$53000.00} in the period of two and half month 1
she transfers me to a colleague at Bank of America 1
she tried talking to the fraud team 1
she ultimately stated that because I did not accept the {$6100.00} and the transaction was canceled 1
she understood my concern ; however 1
she updated the numbers and filed a complaint. So 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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