2026 data Public-data reference. official source

Companies: S

Companies starting with S that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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5.5K companies starting with "S"

Showing 1.8K–1.8K of 5.5K

Sort by: Name Most Complaints Timely Response
Company Complaints
she says you realize you just talking to a regular customer service agent right? '' I say to her 1
she says no because the account balance is {$0.00} as the {$27000.00} was already sent .. a month ago and I haven't received it? makes no sense.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
she says. '' Source XXXX XXXX XXXX XXXX The XXXX piece states 1
she seemed to oversimplify the issue into a personal matter between myself and XXXX XXXX. They believe that because I was not invited to a XX/XX/XXXX 1
she seen clothing hanging on the door 1
she sending a internal email to corporate office to confirmed the offer. I do not know if she is XXXX or XXXX. Now she said its take 5 to 7 days to get message back from their corporate office. She said their is no TD Bank CEO or President HOT line to filed any complaint against TD Bank offered or againsit bank representative at all. She said 1
she sent me 2 emails with modification applications that same day. My client both faxed on XX/XX/XXXX 1
she should leave me a detailed voicemail. Thereafter 1
she simply replied 1
she sold her home and moved across the state. 1
she somehow gained access 1
she sounded a bit flustered 1
she specifically amended it to something like is there anything within my power that I can do for you? ; how in the heck would I know? To be honest 1
she speculated that the invoices probably went into my email spam folder. That is probably what happened 1
she stalled for five minutes letting me know once again that I was wrong. 1
she started giving me attitude and came strong at me. I asked her to not show me her attitude to which she claimed that apparently 1
she stated 1
she stated he went ahead and filed a report on my behalf. After speaking with XXXX 1
she stated my total owed amount was {$2300.00} 1
she stated nothing could be done about the reporting of late payments on my credit and the credit counselor I was working with is not allowed to speak on my behalf 1
she stated she could not tell me how long a fraud investigation could take 1
she stated she did not care 1
she stated she was still waiting for results. I called back on XX/XX/XXXX 1
she stated that 1
she stated that the people working the dispute department are n't laywers 1
she stated that customer service would call me within the next one or two business days to resolve this issue. I never received a call from them afterward. 1
she stated that he was not in the office. I asked for his approximate return date 1
she stated that I was not eligible to move the payment to the appropriate purchase because there had been no error ''. I asked the manager to tell me where on my XX/XX/XXXX statement I could see how much balance was subject to interest. She gave me a generic answer 1
she stated that it may have not made it into the find print 1
she stated that she can settle my account for a one-time payment of {$520.00} 1
she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it 1
she stated that the original and subsequent claims were both denied but could n't provide any justification for them. It 's a matter of principle : this was not my charge. 1
she stated that they would show on my next credit card statement 1
SHE STATED THAT WAS WHAT WAS APPROVED AND A PAYMENT MUST BE MADE TODAY 1
she stated the debt will remain as missed until the account is paid in full through XXXX. Experian stated the account once moved to XXXX 1
she stated the debt will remain as missed until the account is paid in full through XXXX. XXXX stated the account once moved to XXXX 2
she stated unless they sent it there would be nothing they could to honor it. 1
she stated we bought 1.5 % interest rate which brought our interest rate down to 3.25 %. I told her then that would mean to me 1
she stated you dont need to because your card has be deactivated and at that moment I received an email notification about the deactivation of my card.. XXXX hung up XXXX 1
she states Citibank had made a business decision to extinguish any financial ties with me notwithstanding paying off the balances. 1
she still was arguing that why I did not wait for 10 days to make sure. I explained and she hang up on me and when I called again they did not respond back. I called them the next day and there was a guy this time and he told me that the bank will not take responsibility since those transactions were Authorized by myself and they closed the claim. I called the local police department on XX/XX/2021 and report everything the officer 's name was XXXX XXXX 1
she suggested a 3-way call with the merchant. I hesitantly agree 1
she suggested that I open a premium account with a deposit of XXXX yuan. And she hoped that I would deposit money within XXXX week 1
she suggested that it likely had something to do with my age 1
she survived Hurricane Katrina 1
she tells me I have to apply for homeowners assistance again and tries to direct me to the homeowners assistance portal. I explained to her we didnt submit a homeowners assistance application 1
she tells me that once the check is in the system they can't just cancel it and that the funds will be available on the XXXX ... That's NINE days after the funds were supposed to be available. I ask her who can I talk to to get the hold removed she said she doesn't of anyone who can do that and that I will just have to wait. 1
she then actually pulled up the actual notice that was given to me so that she could see that the statement she provided over the phone was in error. She then said that because I had modified my loan 1
she then asked or was offered continual use of my account in my name. That was a XXXX decision alone but not mine! The irony 1
she then discovered that this bank-by-mail location can not be contacted by phone number. Then 1

About this letter-indexed view

This page lists every company beginning with the letter S that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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