she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it

What the CFPB Record Shows About she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it

she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After fina, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told that a supervisor would give me a call. I was also told that I am not allowed to record conversations I have with the company ( I have their representative recorded saying this multiple times ) even after I explained that I am in Arkansas", and the single most common underlying issue is "my account would have qualified for closing my escrow".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating she stated that she would take the payment for the shortage in the escrow and the payment for the full payment of the XXXX payment ( which I agreed to because the old insurance was still active during that month ) and that she would then resubmit my appeal for closing my escrow. She promised she would personally call me back that Friday to advise me of the outcome. I told her I just wanted to make sure that it wasn't going to run over into another late payment ''. She said that she would call to make sure. She called later that evening and confirmed she would call me in a few days. I never received a call back from her. I called multiple times and was told she was busy ''. Eventully another rep told me that a letter had been scheduled to go out on the XXXX ( of XXXX at this point ) advising of the determination of closing the escrow ''. She said that at that point I would be able to move forward with everything. I asked her to verify if they were closing it: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.