Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows she stated that's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How she stated that's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called the company on XX/XX/2021. I informed the customer service representative | 1 |
| State | Complaints |
|---|---|
| yes | 1 |
| Issue | Complaints |
|---|---|
| about my issue and what the representative told me the last time I called CITIZEN ONE. XXXX indicated that she did not know how to remove the delinquent account from my credit report. I asked to speak to a supervisor. About 10 minutes later | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
she stated that has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After wait, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, she stated that reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the company on XX/XX/2021. I informed the customer service representative", and the single most common underlying issue is "about my issue and what the representative told me the last time I called CITIZEN ONE. XXXX indicated that she did not know how to remove the delinquent account from my credit report. I asked to speak to a supervisor. About 10 minutes later".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating she stated that: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
she stated that has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
she stated that has a 0% timely response rate to CFPB complaints.
The most common issue reported against she stated that is "about my issue and what the representative told me the last time I called CITIZEN ONE. XXXX indicated that she did not know how to remove the delinquent account from my credit report. I asked to speak to a supervisor. About 10 minutes later" in the "I called the company on XX/XX/2021. I informed the customer service representative" product category.
Read our methodology — how this data is sourced, computed, and verified.