2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

25.6K companies starting with "I"

Showing 3.4K–3.4K of 25.6K

Company Complaints
I had still been making payments this entire time. 3
I had still not received any communication from USAA 1
I had successfully made the deposit and my US Bank Checking Account was positive. 1
I had taken a XXXX job in a different field that provided better pay and benefits and allowed me to rather quickly work from living in subsidized housing 1
I had taken screenshots of my account details earlier when I noticed the issue in the morning. ) The agent asked me to send them screenshots of the account issue. Please kindly be noted that I only sent the screenshot showing the balance of {$120.00} 1
I had the audacity to demand to speak with a supervisor 1
I had the available funds in my bank account ( XXXX Checking Account ) and checked both of my online accounts at XXXX and Sallie Mae for 3 consecutive business days to ensure the payment was cleared 1
I had the correct amount of money in my account to redeem the vehicle. In your research 1
I had the right to request a forbearance for up to 180 days 1
I had thought the issue was fixed. It wasn't until I could actually see my account online about 6 months ago that I could see that US Bank had added onto my original account of {$50000.00}. I have lived in my house for almost 10 years now and instead of paying down my loan I owe more than when I first got the loan. 1
I had to actually wait to begin school until I could take out the loan once I turned XXXX ). 1
I had to agree to either pay nearly {$4500.00} or {$3900.00} XXXX XXXX and XXXX XXXX within the next two weeks by XX/XX/XXXX. 1
I had to agree to the heavy handed force or be left pit snd penalized by their poor misrepresentation and lack of fiduciary duty. I felt Chase Banks used its employee to solicit unwanted accounts 1
I had to ask 4 or 5 times to push out my XX/XX/XXXX due date as far out as possible. She provided different dates each time I asked. She finally processed it and my next due date is XX/XX/XXXX. I then expressed my dissatisfaction with two issues : 1 ) I was provided two pieces of misinformation by the first representative 1
I had to block their calls. 1
I had to call AGAIN! I believe his name was XXXX the manager. I explained to him to look to see when I paid off my balance and that BoA never reached out to me about paying off a credit card that I dont owe money to. He said he is going to look at it and call me Thursday at the latest ( and we spoke on a Tuesday ) so 2 days later and nothing. He said he was going to call XXXX XXXX for the State of IL because apparently 1
I had to call customer service every month requesting this. Last my Extended Warranty has not been honored and XXXX argues that I never purchased it 1
I had to call the bank 5 times to stop the recurring transaction with Cash Apps. Also 1
I had to call the police department there are they would not take a report. I filed a report with the FBI 1
I had to cancel that contract due to an appraisal issue. 1
I had to catch up on what I could. I'm asking for help catching up on my home loan. 1
I had to close and reopen the Chase XXXX card. Be assured that I did NOT provide the latest credit card information to XXXX. When I contacted XXXX by email 1
I had to come out of pocket {$1000.00} via wire transfer to pay for homeowners insurance the day of closing. This was supposed to be calculated into my monthly payment but since the branch manager started a policy in my name that I had to cancel ; my homeowners company did not have enough time to send the yearly premium to the closing attorneys. 1
I had to come up with {$12000.00} and some change to reinstate that mortgage. 1
I had to continue to endure this suffering because no one bothered to take the proper steps necessary to accurately notate the account 1
I had to double up on my payment 1
I had to explain the entire situation and XXXX ( XXXX ) was not able to help nor did he see the XXXX form that Mr. Cooper sent ; he only saw the XXXX 1099 Misc form. Eventually 1
I had to fight with them to honor our agreement and keep the payments the same. They had told me the only reason my XXXX rate modification was for 12 months and not for the length of the loan was because they could only put 12 months at a time in their system. I have the XXXX/XXXX/XXXX rate modification letter to verify that change. I also have the XXXX form XXXX to verify the interest I paid on that loan modification. It was early XXXX that I found out that Greentree never put the home in my name. On XXXX/XXXX/XXXX 1
I had to figure out how to cover legal fees and provide for my child. Most of this debt was accumulated during my marriage 1
I had to file this one three different times. And again 1
I had to give them permission to contact me ). Eventually 1
I had to go back to work and disconnected. I called again on XX/XX/XXXX. Again 1
I had to go INTO a Chase bank with TWO forms of ID. I am done. In all of my 60 years 1
I had to go into bankruptcy. 1
I had to go through the same difficult process of dealing with Summit Funding 's customer service 1
I had to go to a laundry mat every weekend to do our laundry because my dryer wouldn't work because they refused to replace the breaker box for about 3 months 1
I had to go to the bank for them to unblock my account for few minutes while I transfer my money to a different account so I can access it. I don't know what evidence the other person provided to them 1
I had to hang up and head to work. I called again on Saturday 1
I had to hang up. 1
I had to have a manager called XXXX initiate a separate wire transfer of $ XXXX because I needed the funds by Friday. I spend over 4 hours that day 1
I had to have paid my balance interest-free within the interest-free period to have avoided the deferred interest surcharge. I then told the rep that this agreement was NEVER explained to me at the hospital 1
I had to have the prosthesis removed 1
I had to keep the money order and send them by mail. I sent XXXX payment this way as well. 1
I had to leave the country due to a family emergency 1
I had to let go of my employees whom went months without a salary because of this matter. So many lives have been effected by this issue and Chase has no sense of urgency to resolve it so that these lives can be restored! Chase has put a complete stop to the business I worked so hard to build from the ground up and they have no reason as to why 1
I had to make a payment that was twice the normal monthly payment in XX/XX/XXXX to SPS as I thought my XXXX payment had processed through my previous servicer. 1
I had to make it clear that I did in fact understand how it all works and that before talking to the person in my original phone call 1
I had to make manual scheduled payments to keep my account current. 1
I had to make several calls in order for them to finally agree to send me an electronic form to sign and for them to come. After signing the form they still took another two weeks just so they can justify that I am late on the next payment. 1
I had to make this new negative '' account positive ; and that's a crime! Also 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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