2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 3.4K–3.5K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I had to make this {$5300.00} payment. XXXX told me that the good news is that I will get a refund on the overpayment once the situation was cleared. 1
i had to pay additional {$530.00} for their devices. They have also reported my name on the merchant services as misuser. 1
I had to pay everything except for no more than {$250.00} that would assess to my account on the next statement. I paid a total of {$1900.00} for payments since XXXX ( is what I am told ) and fees. On XX/XX/XXXX 1
I had to pay penalty fees and collection fees to pinnacle. 1
I had to pay the 10 % penalty fee ( {$18000.00} ) to get my money. l asked them to take that money from my account and they said they can not do that because that was illegal. I talk to that man and he said that l should try to get that money to withdraw my funds. I did a loan in XXXX XXXX XXXX for {$22000.00} that money l spent on that and additionally l got a loan from XXXX. l got in total from XXXX and my salary {$4000.00}. I added that money to XXXX 1
I had to pay them my food money and my medicine money 1
I had to pay to remove the collection 1
I had to purchase a replacement pair of sneakers. 1
I had to purchase a separate ticket with XXXX XXXX for my XXXX to XXXX leg. 1
I had to re explain the entire story of my loan with XXXX and how the initial modification although successful at {$2200.00} per month including of Taxes 1
I had to reach out on XXXX to ask if they'd received the application I sent on XXXX ; no one reached out to me. 1
I had to refax everything a minimum of 4 to 5 timesand also had to tell them how to calculate the modification and how tomy income. I finally received the affordable modification in XXXX 1
I had to reinstate my account. BUT there is no guarantee of what could happened to my account. 1
I had to replace all of my personal and financial documents to protect myself from further harm. 1
I had to research and cite federal law to Capital One before they finally agreed to return the funds which they were required to do under 12 CFR 1026.21. 1
I had to retrieve the electronic version of the XXXX statement from the online banking system 1
I had to return to my alternate bank to cash the check. 1
I had to send Paypal Support over 34 emails. The time that took alone has caused me monetary damages 1
I had to send the travel department my father 's death certificate for the third time and even tried to follow up with a phone call. I also tried to send them an e-mail on XX/XX/XXXX 1
I had to set up XXXX XXXX with XXXX to make my payments including rent to avoid losing money that I already don't have. I didn't have an extra {$1400.00} to pay in fees.,,JPMORGAN CHASE & CO.,NY,11236,,Consent provided,Web,2024-12-01,Closed with explanation,Yes,N/A,10988595 1
I had to speak with the CC division to see what they could do. I spoke with a male person 1
i had to specifically send in a copy of my social security card. 1
I had to spend 45 minutes on the phone 1
I had to step out as well. I was still on the phone with the bank rep and didnt grasp the severity of this circumstance until I heard that she had already called the police. The manager walked away and as I was leaving 1
I had to take out more federal loans and go to school. In XXXX years 1
I had to take that day off work to seek out another source of money to get to my landlord. Bizarrely enough 1
I had to wait for a day. Unfortunately 1
I had too. This XXXX fraud almost sent me into a foreclosure and forced another modification with hidden fees and excessive interest. I still have not received any help about this fraud from my State of New York 1
I had transferred {$20.00} to XXXX XXXX via XXXX XXXX on XX/XX/XXXX and it was successful. Unfortunately 1
I had trusted them with my cash- yet 1
I had Two ( 2 ) Approved Deferrals in XXXX XXXX! For the exact same amount! And that ONE of them was a VERBAL Deferral!!?? I am not sure if such a thing is even legal or binding! And 1
I had TWO panic attacks because I thought this was identity theft 1
I had under this account. This of which still has not been sent to me 2
I had used the service provided by XXXX on XX/XX/XXXX 1
I had won XXXX lodge rooms at the reservation for the dates of XXXX through the XXXX. This email was sent to Citi for this case On XX/XX/XXXX 1
I had XXXX 1
I had XXXX checks to deposit into the checking account that I share with my mother who is elderly and XXXX 1
i had XXXX credit. The only change on the equifax site was a delinquent collection 1
I had XXXX drawn up for my father to sign as well 1
I had XXXX witnesses who wrote affidavits along with a recording of the conversation ( which I permitted 1
I had {$11000.00} in my account ( that amount included a credit for the unauthorized XXXX charges 1
I had {$800.00} in my account 1
I hadn't even had a chance to dispute so I could go through EOBs. I then told her that I was pretty sure I had 30 days after the date on their letter to file a WRITTEN dispute letter. She was still yelling and said Are you disputing it? '' I again 1
I hadn't received a response yet 1
I hadnt used my Kohls card in quite some time. My card was still in my possession and was not lost. Somehow someone gained access to my account/email to commit this fraud. Not once did I receive any email 1
I hand wrote a letter and sent it to XXXX XXXX describing my issue and received an email on XX/XX/XXXX from XXXX XXXX XXXX Cash App Services Team that said My name is XXXX XXXX and I am a manager with Cash App. I am reaching out in reference to the letter we received on XX/XX/XXXX regarding your account. We appreciate your patience while we process your request for assistance. I'll reach out directly to our specialty team so they can help you with this. Is this the best email address to reach you at? Thank you again for your patience. '' I never did receive an email from anyone with their customer support team and it's been over a year. 1
I hang up and called BofA back just to confirm that it was in fact a scam. How can they use BofA 's communication channels without BofA having any knowledge of it?,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
I happened to see on the Ocwen website I was charged a {$25.00} fund reversal fee and my new payment will now be {$1100.00} to cover escrow. I had a history of making incremental payments of $ 30- {$40.00} toward my principle on the GMAC website. It still links to Ocwen 's site for making valid payments on the home. I like the GMAC site because I can modify payments 1
I have 1
I have 1 recent XXXX XXXX BANKRUPTCIES. This devastating fraudulent inaccuracy is saying that I filled a BANKRUPTCY on XX/XX/2022. I ASSURE YOU THAT 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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