2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

25.6K companies starting with "I"

Showing 25.2K–25.3K of 25.6K

Company Complaints
it was their error I had better receive those fee credits!! they were so nice to give me. Later XXXX writes or calls telling me because my payment did not go through I must pay cash or money orders. Again went back to the bank 1
it was their last resort. I feel strongly that they are missing several steps and moving to the last resort. 1
it was then stated to me that the appraisal was scheduled for Monday 1
it was then XXXX 1
it was time to move on. If I li,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,AR,720XX,,Consent provided,Web,2017-01-17,Closed with non-monetary relief,Yes,Yes,2290341 1
IT WAS TO MUCH FOR MY BUYER TO EVEN CONSIDER BUT IF THEY WOULD SIMPLY WORK WITH AND TAKE SOME OF THE FEES OFF THE CURRENT PAYOFF 1
it was towed away 1
it was unable to be removed. At that point I reiterated that I did not sign up for it 1
it was up to us to stay or leave. While we were displeased with her tone and the response 1
it was used to fund the negative balance. As you were not the intended recipient of the deposit in question 1
it was very clear which of the options I had chosen. At this point 1
it was very confusing 1
it was very obvious that the Supervisor XXXX ID # XXXX got these complaints all day long and I brought that up on the phone. She agreed. Phone calls are recorded at Capitol One. I had to ask simple questions as to whether or not 1
it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check 1
it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called XXXX to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with Experian. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because XXXX issued the check 1
it was within 60 days. And when I made the second fax 1
it was written off fraudulent checks with my old account number from my closed account. I immediately reported this fraudulent check to XXXX XXXX and XXXX XXXX and the fraud department 1
it was XXXX months and they're you know 1
it was XXXX 's affirmative statutory duty to ensure that the repossession was conducted in a peaceable manner 1
it was XXXX ( the credit agencies '' ). When I ask XXXX 1
it was XXXX when XXXX took over it 1
it was XXXX XXXX that filed the false report 1
It was you. '' I inquired again about who asked for this information 1
it was {$1000.00} of my son 's graduation money that they lost. With all the evidence that I got 1
it was. I will present you with a copy of my report that will show you other than this Check N Go 1
it wasn't 2
it wasn't '' I said I've never had a vehicle loan without sales tax financed in. '' Then 1
it wasn't complete. The only thing it stated was accounts being updated and 1 account deleted after I asked Experian to verify the accounts were mine 1
it wasn't enough to support your claim and resolve the dispute in your favor. '' On XX/XX/year> 1
it wasn't even guaranteed to be wiped from my credit report. I explained to XXXX and before her ( XXXX EMPLOYEE ID XXXX ) that i was told on XX/XX/XXXX it was going to be taken off of my report 1
it wasn't part of the load 1
it wasn't their error and they refused to reimburse me.,,AES/PHEAA,PA,191XX,,Consent provided,Web,2019-11-22,Closed with explanation,Yes,N/A,3447807 1
it wasn't there anymore. I had to wait some hours before XXXX gave a reply and gave me access to a new login through a portal to access everything. 1
it wasnt as clear back in XX/XX/XXXX when I actually looked into PSFL. 1
it wasnt in the box. They refused to do anything about it 1
it wasnt me that called in. I received the report and it list my current mailing address twice. It was added once on XX/XX/2018 and added back on XX/XX/2018 as well. 1
it wasnt over. They kept sending me bills. I tried to ignore them. 1
it wasnt processed by Citizens before my statement went out the following week resulting in a late payment fee. I told XXXX that if I had known about the late payment fee 1
it wasnt until Friday 1
it wasnt unusual for the account page of a creditor to say an account had a min payment due 3
it went down more than 120 points. As a matter of fact 1
it went through. 1
it went to voicemail and I left a message. 1
it will ) 1
it will be 25 days 1
it will be a total of 150 days which is way over the time frame of a decision for PSLF 120 qualifying months approval ( 60 days or less timeframe ). On today 6/1/21 I called the Fedloans Ombudsman 1
it will be actionable. I am requesting the CFPB to investigate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TN,38122,,Consent provided,Web,2024-05-07,Closed with explanation,Yes,N/A,8944988 1
it will be admitted to criminal liability under 15 U.S. Code 1611 ( XXXX ). Additionally 1
it will be another couple of weeks 1
it will be clear evidence of reckless disregard for my rights under the FCRA. Immediate compliance is required to restore the accuracy and integrity of my consumer credit report. I expect no less than full adherence to the obligations imposed on EXPERIAN by federal law.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77007,,Consent provided,Web,2025-08-28,Closed with explanation,Yes,N/A,15587034 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

Related