it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check

What the CFPB Record Shows About it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check

it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In a week , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a week after that", and the single most common underlying issue is "which I did. In XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it was voided - so they had the funds in their account for XXXX. Needless to say I was upset and called Shellpoint to find out how to correct this. I spoke to several customer reps who informed me that they would send an email to loan servicing. I reported the matter on their web site and also filed a dispute with XXXX. I continued to call to try and speak to someone in loan servicing. Eventually I was transferred to a supervisor in customer service. She reviewed my account after I explained the situation to her and she acknowledged the mistake and apologized. She advised me that even though the second check was never cashed. Because Shellpoint issued the check: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.