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Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 7.5K–7.5K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I was only signing up for a new checking and nothing more. I trusted XXXX XXXX that she was signing me up for a checking account only and nothing more. I did not read the find printing on the document that I signed but 1
I was open to allowing them to keep the non-functioning vehicle as collateral 1
I was out of luck and there's nothing they could do. I asked him for the person 's name who took my check 1
I was out of options and the last day to do anymore was XX/XX/XXXX. I was never told of a deadline and did not receive any correspondence until XX/XX/XXXX. It was opened twice to no fault of my own. Chase dropped the ball on that by filling a dispute without getting any information or evidence from me. If I had known of a dealine date 1
I was outside of the 37 days they claimed they needed to process hardship applications before the foreclosure date ( this would have been 28 days ). However 1
I was overbilled for the purported damages. 1
I was overjoyed at first contact because all three cards informed me through their fraud department that I was NOT liable for charges I did not authorize and that were made by the ex. They stated my mistaken assumption of only having 90 days to report her fraud was incorrect and that they all had a zero fraud liability policy and they would make sure to remove those charges from my card and do a thorough fraud investigation on my behalf to hold her liable for her theft. 1
I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments 1
I was passed on to the more serious collection office in the United States. After a day and a half 1
I was paying the company {$360.00} per month. [ My credit report still indicates XXXX XXXX XXXX 1
I was perplexed with the current alert for an outstanding balance of {$200.00} and it being in collections. I have always kept my accounts in good standing 1
I was placed in the position of borrowing cash over the weekend to pay bills and to buy groceries. 1
I was placed into REPAYE 1
I was placed on a lengthy hold and then disconnected. 1
I was placed on hold for over 40 minutes before my schedule forced me to hang up and call another time. Only on the third call was I able to reach I representative after a 30 minuite hold that was able to help me initiate a refund for the full XXXX. This took significant effort to recover money that is mine 1
I was placed on hold for over an hour or disconnected entirely. I no longer trust that the information provided by customer service is accurate. 1
I was placed on hold. XXXX came back to the phone and only told me that her Supervisor said the foreclosure status was removed and that I can send in my check in XXXX. I mailed my check for XXXX to Ditech on XX/XX/XXXX. Again 1
I was placed on long term assignment for work overseas and can not just happily take a walk into a TD Bank branch location to clear up a security alert '' that was placed on my file simply because this supervisor did not want to continue to help me. 1
I was placed on the Level '' plan which typically causes higher payments. It showed me owing {$310.00} due on XX/XX/XXXX. 1
I was placed on the Standard Plan. Although he first stated that I had been re-certified for IDR 1
I was planning to send XXXX of friend 's money 1
I was pleased that things were finally coming along and my account could once again be accessed online so I could finally pay it and be done with it. 1
I was pressured/encouraged to open XXXX additional unwanted and unneeded accounts in XXXX for my then 1
I was pretty sure my forwarded email would not have been 'received ' by you. So I have copied the exact 1
I was prevented to open Special Deposits accounts at a Bank of America location by an employee who is not trained in banking law. Accounts include checking 1
I was preyed upon to take out Genesis loans that XXXX XXXX had a financial interest in. 1
I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided 1
I was promised somebody would call me ( at the Director Level ) to discuss this discrepancies. Nobody ever called. After this phone call 1
I was promised that I would receive a call back from a supervisor. Specifically 1
I was prompted for 1
I was prompted to call back at a later time. It is now over a month since I could last access this account. During that period 1
I was promptly disconnected. 1
I was provided a tracking number that did not exist in any system. When this happened 1
I was provided false information from Mr. Cooper assuring me that all taxes were paid. Now I'm at risk of foreclosure due to my mortgage company 's breach of their fiduciary duties. 1
I was provided nothing except for the SBA to contact someone in Capital One Customer Protection. That same day 1
I was provided with a billing statement that for this account that showed 1
I was provided with the explanation and was told they have submitted the complaint and someone should be reaching out to me. Today is XX/XX/2020 and no one has reached out yet. The explanation provided to me was when I made changes to the ticket on XX/XX/2020 1
I was provided with the option of having my mortgage reduced to {$2900.00}. During the course of attempting to have the paperwork properly notarized 1
I was provided with various explanations for the closure 1
I was pulled out of class while attending the XXXX XXXX XXXX 1
I was put in a que and XXXX 1
I was put in a very stressful situation where I had to borrow money from family and friends. 1
I was put on a 5-10 minute hold. They were punishing me. They didn't put anything in writing as to why the recall happened 1
I was put on hold 5 more times. They told me my payment was the lowest it could possibly be 1
I was put on hold again 1
I was put on hold by an automated system for less than 1 minute before being given an option to leave a recorded message.,Company believes it acted appropriately as authorized by contract or law,Synergetic Communication Inc,CA,95341,,Consent provided,Web,2018-05-09,Closed with explanation,Yes,N/A,2900724 1
I was put on hold for 45 minutes. Once a specialist '' answered 1
I was put on hold for over 20 mins then randomly got disconnected. This process repeated no less than 11 times in total. 2
I was put on hold. No resolution was made. I was told no one at the company was available to speak further on this 1
I was put on long holds or disconnected. 4

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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