I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments

What the CFPB Record Shows About I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments

I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "so I agreed to wait. The male XXXX XXXX man that got on the phone started the conversation with", and the single most common underlying issue is "You need to listen to me ... I explained that I am not interested in being solicited for a mortgage refinance and not to call my home again. I work the night shift and sleep during the day and again I did not want to be solicited ever again. This man was so disgusting".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was overwhelmed with the idea that this might be a scam phone call but my caller ID said it was Shellpoint and I began to investigate why my own Mortgage company would be calling me trying to pressure me into a Loan Modification. And it seems that because of the obvious account errors in the form of Principle Only Payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.