I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided

What the CFPB Record Shows About I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided

I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cred, and the most recent logged activity is Credit com, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we were outright blamed for the errors since we used USAA XXXX XXXX auto payment. Said best they could do was request a dispute review", and the single most common underlying issue is "despite the emails we have and the printouts showing all payments made timely XXXX could not assist. We are disputing this with XXXX. USAA was even less helpful. I spent 3 hours".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was promised a supervisor was on the line and would be with me in less than 5 minutes ; 20 minutes later XXXX identified himself with the resolution team ; he was not a supervisor and wanted me to retell the issue once again. I asked for a supervisor and he told me none was available and he could not assist me. Read the transcripts. No one in USAA attempted to just provide what we were promised in early XXXX - a letter that if provided: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.