| I was assured that would n't happen. Of course | 1 | 0.0% | I called customer service with a question. Unknown to me this triggered an inquiry which then led to my entire next mortgage payment being misapplied to the escrow account instead of to my mortgage. Again |
| I was assured that your people had notated my account so that amounts in excess of the scheduled monthly payment will be credited to principal. | 1 | 0.0% | this month I wrote a manual check |
| I was assured the issue was resolved | 1 | 0.0% | including on * * XX/XX/XXXX |
| I was assured the opposite by XXXX XXXX XXXX I feel I was deceived and pressured to make a decision under false pretenses. | 1 | 0.0% | after receiving the contract from Silverlake Financial |
| I was at another location when the company says they served me. | 2 | 0.0% | and in the letter it said I had only 14 days to respond or they would take further action. I understand that legally I have 30 days to respond. Unfortunately |
| I was at work on an assignment. I received a text from XXXX XXXX about my car payment. It was at XXXX p.m. I was told to pay the {$260.00} by XXXX XXXX p.m. or face reposession. I thought it was odd. I already made a payment arrangement. I was getting paid on XXXX XXXX. I received payment from the photography job and the new employer on the same day. It was after XXXX p.m. I decided to pay the balance on Friday as planned. On Friday XX/XX/XXXX | 1 | 0.0% | I was a part-time school photographer. XXXX was out for the holidays. I had to find another sourceof income for my car payments. I made the XX/XX/XXXX payment. Because of my salary reduction |
| I was auto charged by Mr. Cooper for the $ XXXX on XX/XX/XXXX. | 1 | 0.0% | I logged back on my XXXX XXXX app to check if there were any charges that had processed. I was shocked to discover that I had unauthorized charges from a private security company |
| I was automatically opted in. Contrary to what the confusing verbiage opt in implies | 1 | 0.0% | please see attached excerpt ( BBT 1 Opt In ) |
| I was automatically transferred to XXXX XXXX XXXX. A man by the name of XXXX XXXX rudely answered the phone. I addressed my previous conversation and the email with XXXX attachments that I sent out on XXXX XXXX | 1 | 0.0% | interest bearing accounts for service members while on XXXX status is not to exceed 6 % during XXXX XXXX period and for the 6 months to follow after coming off of XXXX XXXX service. After being activated several times to XXXX XXXX service |
| I was aware that my student loan account was near default. Therefore | 1 | 0.0% | I incurred significant and burdensome penalties of approximately {$15000.00} |
| I was basically told the same thing but that I would still have to wait until XX/XX/XXXX | 1 | 0.0% | after giving the representative the same information that I had given to the supervisor on XX/XX/XXXX. The representative asked for the information to contact my insurance company |
| I was being charged twice for the same statement balance. | 1 | 0.0% | my checking account went into the negatives. I had about {$640.00} in my checking account |
| I was being discharged. | 1 | 0.0% | and he stated they would let me know. The metal chairs were very uncomfortable |
| I was being honest | 1 | 0.0% | after filling out the paperwork which was much easier and less painful |
| I was being reported late on an account that was previously carrying no balance. Because of this I filed a second police report | 1 | 0.0% | again via certified mail |
| I was billed for the unfinished XXXX XXXX and the XXXX XXXX | 1 | 0.0% | I expressed my intention to resume my degree program. Upon consulting with the financial aid department |
| I was blocked out of my own account with Coinbase. After sending many | 1 | 0.0% | I thought that I was reading the transfer incorrectly. Suddenly the charge by a Miner ( which I had no idea even took place |
| I was bombarded with calls from several different numbers | 1 | 0.0% | the dealership called me back ( which was funny because when I had asked them for the windshield wiper they promised me and my receipt for my {$1000.00} |
| I was both opted in and opted out of that protection with no change on what debits were paid as the bank NEVER not paid anything presented to my account. Even when I was over drafted and presented a {$7.00} charge | 1 | 0.0% | the attachments provided proved my point. They admit that priority debit transactions '' are posted before deposits and other credits ''. This is so unfair - especially when you deposit funds because you have a priority debit transaction '' coming up. In a way |
| I was bounced between departments and told : They had not received my letter ( despite already replying to it! ) They couldnt locate my account The case could not be processed because the transaction was too old '' I reminded them that XXXX of the XXXX disputed charges falls within the XXXXyear window | 1 | 0.0% | I mailed a detailed letter to their Dispute Department |
| I was brushed off and told to contact the servicing department. I have spent numerous hours trying to get help and get things worked out and there's just one egregious error made after another. I trusted this mortgage company to know what they were doing and handle my information properly and they have violated that trust. Getting a mortgage is stressful enough and this process has been exponentially worse than my first mortgage experience. It is stunning how bad this experience has been.,,GUARANTEED RATE INC.,PA,19026,,Consent provided,Web,2022-03-31,Closed with explanation,Yes,N/A,5390532 | 1 | 0.0% | they had an insurance policy factored in to my escrow that was about {$600.00} short of what it should be ( my correct policy was about {$600.00} higher than the policy Guaranteed Rate put down for me ). What makes this even more frustrating and unfathomable is that I was closing on two properties with this company and closing on them on the same day. Both properties were to have the same insurance company. One property had the correct insurance information listed and the other property did not. I don't understand how this could happen but now my escrow is woefully short and will not cover my taxes. Furthermore |
| I was called by a debt collector | 1 | 0.0% | I took my complaints to the XXXX. I requested that XXXX XXXX clear my bill |
| I was called over by XXXX XXXX | 1 | 0.0% | XX/XX/year> |
| I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team. | 1 | 0.0% | I received a letter from 5/3 dated XX/XX/XXXX. The letter stated that my dispute was denied. The letter concluded with the line |
| I was charged a Recurring Overdraft Service Charge '' of {$28.00}. So | 1 | 0.0% | I had a transaction overdraw my account by {$0.00}. I had XXXX additional pending transactions that would have overdrawn my account by a total of {$16.00}. On XX/XX/XXXX |
| I was charged a late fee of {$39.00} for XXXX. | 1 | 0.0% | on the day before my due date of XX/XX/year> |
| I was charged a {$27.00} late fee. I have since contacted Barclays to request that all corrections be made. We are currently in a back-and-forth email and phone-tag pattern | 1 | 0.0% | I later learned that {$31.00} was expected as payment on XX/XX/XXXX instead of being deducted from the expected credit balance I thought I had. I posted a payment for the {$31.00} on XX/XX/XXXX |
| I was charged a {$7.00} fee for doing so. This is something they were messing up. I should not have to pay a fee for their screw ups. | 1 | 0.0% | you pay 55 % of the previous total tax bill in XXXX |
| I was charged accumulative interest during this time. | 1 | 0.0% | I called Heartland ECSI to determine how I can pay my monthly bill. I was told |
| I was charged again for new tickets. I paid additional money without any refund or credit for the original bookings. | 1 | 0.0% | the same agent sold me another ticket for my husband for {$3600.00} |
| I was charged AGAIN for unauthorized XXXX XXXX charges on XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX I contacted Apple Support AGAIN. | 1 | 0.0% | although I had reported this XXXX XXXX compromise of my account in XX/XX/XXXX |
| I was charged an additional {$3.00} interest on XX/XX/XXXX. I was confused by this since I paid the XXXX XXXX amount for the previous cycle by the Due Date to avoid additional interest | 1 | 0.0% | my other Comenity issued credit cards disclose the balance and any Min. Amounts Due in the email template ( e.g. XXXX and XXXX ). On XX/XX/XXXX I happened to hit the CTA on my XXXX Bath and XXXX emailed statement. To my surprise I had a PAST DUE balance. I immediately paid the balance thinking that I must have made an additional purchase that I forgot about. On XX/XX/XXXX |
| I was charged fees from my bank and XXXX. | 1 | 0.0% | I checked my credit scores as I needed to get financing for my daughter 's college/student loan. Unfortunately |
| I was charged for returning the item? | 1 | 0.0% | I have had transfer funds between my personal and business account and try to cover purchase but as I am not able to log in every day to monitor or meeting the cut off time at times and once the overdraft started i.e it was 3 {$20.00} transaction overdraft 1st day being charged {$34.00} ( standard NSF fee ) *3 the max chase have set {$100.00} |
| I was charged for the months of XXXX | 1 | 0.0% | etc. ). I continuously checked the property 's website for the availability of the unit |
| I was charged interest for carrying an average non-promotional '' balance of ~ {$800.00} for about a month. I found this out when I read my statement. Today ( XX/XX/XXXX ) | 1 | 0.0% | on XX/XX/XXXX |
| I was charged late fees of {$25.00} and {$29.00} respectively as well as interest charges for late payment. I was also charged late fees ( {$29.00} each plus interest charges ) for the XXXX and XXXX payments | 1 | 0.0% | which guarantees that payments will be received by the date due. In the attached documents |
| I was charged more than {$150.00} in feesincluding a late fee | 1 | 0.0% | deceptive |
| I was charged multiple monthly {$5.00} fees | 1 | 0.0% | no monthly service charge if : You maintain a total monthly average balance of {$1500.00} across checking |
| I was charged XXXX for the additional diagnostic work | 1 | 0.0% | the employee |
| I was charged {$100.00} of interest for billing periods XX/XX/19 through XX/XX/19 when my account balance was only {$7600.00}. I have attached a copy of an XXXX worksheet showing them how I arrived at the interest amounts I am claiming. | 1 | 0.0% | based on the 15.24 % interest rate on my account |
| I was charged {$210.00} for overdraft and return fees. I asked the bank if they would refund these fees | 1 | 0.0% | I attempted to use my debit card |
| I was charged {$310.00} in late fees which is incorrect. I was {$21000.00} for a total of 30 payments ( {$21000.00} ). According to XXXX XXXX 's letter | 1 | 0.0% | XXXX XXXX |
| I was comfortable in knowing that no further transactions could appear because the card was 'turned off '. As of Saturday | 1 | 0.0% | I received an email from Chase Debit Card Fraud Prevention |
| I was complaining about fraud involving my social security number and identity. To my understanding XXXX XXXX never investigated fraud because if he did | 1 | 0.0% | I spoke with XXXX XXXX in the Security Department |
| I was completely detached from any semblance of my normal life. I didnt really have many other options. | 1 | 0.0% | XXXX XXXX XXXX XXXX XXXX and |
| I was completely informed about the number of obtainable loan modification | 1 | 0.0% | LLC without our knowledge |
| I was completely transparent but it would appear my efforts were in vain. | 1 | 0.0% | I would like to point out that over the several years during which I have banked with SunTrust |
| I was completely unaware of these transactions until the damage had been done. | 1 | 0.0% | during a period when I was outside the United States for visa renewal purposes. While I was in XXXX renewing my student visa |
| I was confused by the email in question sought clarification on the issue. | 2 | 0.0% | my account was completely up to date and I also made the XXXX payment early |
