2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 7.1K–7.2K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I was connected to a lady name XXXX who claimed to be a supervisor and refused to provide her last name or ID. She claimed she is the only person there by that name. She stated that the claims check was already returned to me unendorsed because I needed to return the check to them endorsed by me along with the completed claims package she will email me because my account was past due at the time of the claim on XX/XX/XXXX. This claim package would include another set of ridiculous requirements in order for them to issue another check to me and the contractors. As well as my account would have to be monitored due to its status when the damage occurred. I requested their policy that states the loan had to be current at the time of damage and she stated I would have to contact customer service. Again that made no sense if they are the department that makes the decision. After insisting she then claimed this was stipulated in the claims package she would email me. I explained I have been appealing this claim with the insurance company to replace my entire roof since XX/XX/XXXX and now finally was approved and received the check. This ridiculous request will further delay the repair of my roof and the internal damage sustained. The next hurricane season begins in six weeks and my roof is in no state to sustain another hurricane. She didn't care and said that is the procedure. 1
I was contact by Wells Fargo XXXX and aggressively pitched an HELOC ( Line of Credit ) and quickly thereafter a whole refinancing on my Loan which was a 7 years variable loan ( at 3.25 % ) and coming up on 6 years. I was told that this refinancing would take about 50 days 1
I was contacted being told that my loans were late and that I was going to be charged late fees through an automated system. It goes without saying that the proof of payment was never received. 1
I was contacted by a representative with devasting news. Instead of encouraging me to move forward on the income-driven repayment plan I had looked into and prequalified for 1
I was contacted by an PHH agent notifying me that the money was indeed being returned as a check 1
I was contacted by Hired U.S House Committee Employees for The United States Department Of Urban Development from your agency regarding an alleged debt owed. Be it known 1
I was contacted by my mobile phone several times by 'Macy 's Representatives ' with no knowledge of the credit issuance yet demanding I pay several hundred dollars. These representatives were rude 1
I was continually told by Capital One the case was still under investigation. Case # XXXX was created by XXXX. 1
I was conversing with XXXX XXXX who said the whole process could be completed within XXXX days if I were diligent in getting documents uploaded. I have not had to obtain a loan in several years 1
I was convinced that not only was nobody actually reading any of the evidence I was providing 1
I was convinced to file a 1 month forbearance. This affects my credit score and my ability to apply for a loan and gain acceptance with a reasonable interest rate if needed ( say if my car dies and I need a new one ). 1
I was dealing with an employment scheduling change and had no reason whatsoever to apply for new credit. The only credit-related activities during that time were routine account management activities with my existing institutions 2
I was deceived into thinking the call was from a legitimate representative of Discover. I did not know that giving the code would authorize a purchase. I literally thought the call was part of a security verification process and my response was given under the assumption that it was for account protection purposes. 1
I was deceptively transferred to an unrelated department 1
I was declined a refinance application because my credit report was now reporting this loan in default for well over 90+ days 2
I was declined each time and have no documentation. 1
I was denied a BLOC for whatever reason.and I can only it is one reason. I am a person of XXXX 1
i was denied a copy of the check 1
I was denied a home loan as I was in the process of a pre-approval with a lender. This was very devastating for me and my family. 3
I was denied a Loan Modification due to the Income was not sufficient to make an affordable payment. In this case 1
I was denied a mortgage due to the inaccurate information on my LexisNexis report. The lender cited multiple addresses and insurance policies that do not belong to me as reasons for concern. 1
I was denied a mortgage loan that would have allowed me to purchase my first home. Your unlawful actions have directly caused me to lose thousands of dollars in earnest money 1
I was denied access because the lounge agent stated the layover needs to be on the same day. This was not explicitly stated on their website OR terms and conditions ( at the time- this has since been updated ) 1
I was denied access to a supervisor or the complaints department. I simply was requesting reason why one might encounter these issues. 1
I was denied access to my open-ended credit. 1
I was denied access to my open-ended credit. As a consumer 1
I was denied access to the funds in my account. 1
I was denied an auto loan in XXXX 1
I was denied because I was told they couldnt certify my husbands employer. I told them he was unemployed and nothing but crickets and denials. An entire year went by until I was placed in a PSLF qualified repayment plan. 1
I was denied because of these 3 accounts. 2
I was denied credit. 3
I was denied housing at my preferred location 2
I was denied largely because my credit union informed me that a huge outstanding balance of {$10000.00} was on my credit reports. Not only that 1
I was denied the chance to take action before the repossession 2
I was denied. My partner and I had discussed obtaining a loan together but had not signed any additional or new applications.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
I was denied. The reason given was Status of Existing/Prior Account. I called the number provided ( XXXX ) to their credit operations team and spoke with XXXX XXXX whom informed me that my earlier account had been revoked. I attempted to explain the situation but she wouldn't hear it. Like before 1
I was directed to XXXX XXXX at the OCC to address my problem. When multiple emails to the address I was given were not returned 1
I was disconnected from the call. The text message I sent back to Bridgecrest as I navigated the voice call requested that they email the requested documentation to two different email addresses as a backup measure. 1
I was disconnected. 1
I was disheartened when XXXX declined to update my payment history and 1
I was distraught and ill 1
I was doubly punished because the representative was unaware that I did receive an email from another department 1
I was due my monthly payment for XXXX XXXX XXXX from the VA and those checks go to my XXXX account. When It was deposited 1
I was duped into this loan believing that the Lender will cover the repairs under it 's XXXX warranty program 1
I was ecstatic!!! I thought that I had won the lottery 1
I was either disconnected 1
I was either left on hold for extended periods or had my call disconnected. At one point 1
I was eligible for the Federal Funds from United Statas Governments. As a requirements for receiving the Federal funding aid 1
I was emailed by my Loan Officer who was assigned to assist me with the remaining process. After sending a myriad of questions to ensure this person was going to be available 1
I was enraged to learn that XXXX had been servicing this loan for the second time and inappropriately managed the situation. We tried to access the loan at XXXX but we were unable to do so 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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