I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team.

What the CFPB Record Shows About I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team.

I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As o, and the most recent logged activity is As of the , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter from 5/3 dated XX/XX/XXXX. The letter stated that my dispute was denied. The letter concluded with the line", and the single most common underlying issue is "she transferred me to her supervisor".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I was certain that no one there would do this for me and they certainly would not let me sit behind their computer. XXXX said that she would send a request back to the investigator to see if they could produce any documentation and that I could call back in 2-3 business days to see if she was able to obtain that. Each call is between 20-30 minutes on hold before I can speak to a member of the dispute team.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.