| but we wanted to gain an understanding of Comerica 's Reg E Dispute process. She stated she could not speak to us. I asked her if there was a number to call - and she reiterated the same XXXX number that we had dialed into to. She stated no one could answer our questions. We ended the call. I asked my father if he received a bank statement on this account. He stated that he does not - and does n't know why he does n't get a statement. I phoned back to the customer service line and went through a number of prompts to learn how he could obtain a paper statement. An electronic recording stated that in order to enroll in paper statements | 1 | 0.0% | so he went through a complicated touch tone process |
| but we were definitely on edge for a few months ( especially with being a minority in our neighborhood ). Now when I think back | 1 | 0.0% | I started getting threatening mail from a law office in XXXX XXXX where I now live. There were threats that I would be taken to court or have my wages garnished due to money I owed to a person I didnt recognize. I googled the name and discovered that it belonged to someone from a debt collection agency in XXXX |
| but we were doing it. We had paid XXXX in XX/XX/XXXX. I had asked why the computer was giving {$1900.00} for payment as that would make the payment short. He had stated the computer had not been updated and the payment should be {$2000.00} I asked | 1 | 0.0% | we started making re-payment on the re-payment plan. Which we paid first payment in the amount of {$2100.00}. This amount we calculated and submitted as Ocwen had not added anything on to the payment |
| but we were informed that we only will be reimbursed for this month 's premium. My husband and I both affirm that no one explained this is an optional product during application and loan signing. We believe the customer assistant took advantage of our distressed situation needing funds for the XXXX procedure and absolutely did not disclose to us this add on. After doing a research | 1 | 0.0% | XXXX XXXX XXXX XXXXXXXX and took a joint loan with a rep in the branch. Our monthly loan payment is {$180.00} |
| but we were traveling and had no knowledge of this credit reduction and were almost stranded out of State. | 1 | 0.0% | Due to a NON-UPDATED XXXX Credit Bureau report |
| but we won't limit it 2 low {$1000.00}. We need to have XXXX dollars punitive damages. Lawsuit | 1 | 0.0% | because I couldn't go to XXXX |
| but we won't limit it XXXX low {$1000.00}. We need to have XXXX dollars punitive damages. Lawsuit | 1 | 0.0% | because I couldn't go to XXXX |
| but we would like some resolve to this matter. Also | 1 | 0.0% | they stated that we hadn't had coverage since XXXX of XXXX. Oh boy |
| but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card | 1 | 0.0% | and the managers of customer service seem to be preventing me from getting my documents ( escalation report stating it was banks error |
| but Wells Fargo agreed the charge was fraud | 1 | 0.0% | the fraudulent charge is still on my new account |
| but Wells Fargo continues to route my case through standard fraud channels that ignore the employees misrepresentation. | 1 | 0.0% | I was forced to take out a loan to make payments on money that was never mine. I never approved my overdraft protection to be pulled and I have suffered significant overdraft balances |
| but Wells Fargos XXXX policy is applicable to the property address on which the lock was entered into. At this time | 1 | 0.0% | we double-checked with the lender that the rate stayed intact |
| but Wellsfargo refused to do a principal reduction or interest reduction. After a phone conversation with XXXX WellsFargo 's employees | 1 | 0.0% | I contacted Wellsfargo requesting a lower interest or principal reduction. Both were denied |
| but were advised by our title company to let Wells Fargo set the closing day range at this point ... so we did. Wells Fargo said we should be able to close around the XXXX - XXXX of XXXX. So that was our next plan. Then on the XXXX | 1 | 0.0% | however |
| but were also listed as coming from the XXXX XXXX account. Funds that should have transferred to me totaled {$2200.00} and funds coming from me totaled {$290.00}. This results | 1 | 0.0% | I called XXXX XXXX bank and gave them my social security number the the last XXXX digits of the account listed on my Venmo app |
| but were also unsuccessful. In total | 1 | 0.0% | I escalated the matter to a supervisor |
| but were approving a new contract under your new terms in which I did not agree to. Both the dealer and Wells Fargo pushed this financing through both knowing I was a financial risk and this loan should have never been completed. Wells Fargo had denied the application from the start and continued to deny the application even after I had signed the first contract! The denial letters are attached. I have also attached my credit report showing Wells Fargo ran my credit twice along with the other lenders. | 1 | 0.0% | paragraph 2 |
| but were assigned it by our client. While we will certainly be passing all of this information back to our client | 1 | 0.0% | LLC is in receipt of the consumer 's complaint. As indicated in the above complaint |
| but were denying the claim because I had not produced to them a receipt for cash payment for the taxi ride. I commented that 1 ). it is not common practice for a taxi passenger to get a receipt | 1 | 0.0% | my card was charged {$250.00} on my XX/XX/XXXX statement. I submitted a written dispute on or about XX/XX/XXXX |
| but were met with hostility and now are being ignored by them. Most communication in this process occurred over email and text. These messages are available for forward upon request. Please reach out when you have been able to review this document. | 1 | 0.0% | but they said the complaint was under the CFPB jurisdiction. They said they had sent over all the documents we had shared and we received an acknowledgement of documents received from CFPB on XX/XX/XXXX |
| but were never provided disclosures to review or given the opportunity to see any terms about set-off or liens. We relied on the bankers representations in deciding to open the card. | 1 | 0.0% | the banker specifically assured us that the business credit card was not tied to our personal accounts or credit. We asked directly if the card could impact our personal finances in any way |
| but were not doing anything about it. | 1 | 0.0% | given the situation. XXXX said he would research it and respond via a secure email which |
| but were not given a clear answer ( again on a recorded line. ) He sent the letter promptly the same day. We also requested that we be contacted by email | 1 | 0.0% | I made a phone call and was transferred ( on a recorded line ) to a HELOC specialist. This call took place on either XX/XX/XXXX or XX/XX/XXXX. I requested that the associate walk me through the form. In fact |
| BUT WERE REFUSED TO INCLUDE THE FEDERAL ( UNSUBSIDIZED ) ( STAFFORD ) LOAN/s as NOT ELIGIBLE FOR THE PSLF PROGRAM. This is my case : when all my loans were consolidated by the FedLoan Servicing ( XXXX ) and eligible for the CONSOLIDATION toward the PSLF | 1 | 0.0% | U.S. Department of Education On XX/XX/XXXX |
| but were told that it was not an option for us anymore. We asked what we could do next | 1 | 0.0% | we called recently into your service center to renew our efforts in straightening up our account. We brought up again the fact that we were not being sent mortgage statements and were told that there was some incorrect coding in the account that blocked the statements |
| but were unable to due to the account with them being closed. Zelle on the other hand constantly tells me to contact XXXX | 1 | 0.0% | but I had unfortunately done this after XX/XX/year> |
| but were unable to explain why. By this point | 1 | 0.0% | I was in the process of changing apartments |
| but were unable to provide me with the dates when the car payment was not made. When I asked if bankruptcy protections did not matter during the time it was under bankruptcy | 1 | 0.0% | I called again this past Tuesday |
| but what can I do except wait? I don't usually get angry or aggressive with these phone calls. I try to be understanding so I said I'll wait. | 1 | 0.0% | but still nothing was updated on my account. I had to wait until after XXXX XXXX to call them again on XX/XX/XXXX in which I had to do the whole process of explaining all over again and they told me the TRANSFER WAS NEVER PROCESSED. This was the first red flag of so many more to come. How can you not finish processing what your customer has requested?! So NOW they tell me that my CD was marked as a new CD account so transferring money out of the CD into my XXXX will result in a withdrawal fee. I was not having it and said that can NOT happen. The representative said |
| but what can't happen automatically | 1 | 0.0% | I am attempting to re-zero the account again |
| but what makes it worse is that they would not accept a VA loan doc. I said I would send them again | 1 | 0.0% | and she then asked what I had sent. So all this time tellling me what I sent was invalid |
| but what makes it worse is that they would not accept a VA XXXX XXXX. I said I would send them again | 1 | 0.0% | and she then asked what I had sent. So all this time tellling me what I sent was invalid |
| but what was my surprise when they responded to me that they have blocked my account and I was not even able to log in. So | 1 | 0.0% | I opened a new support ticket |
| but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact | 1 | 0.0% | XXXX : XXXX left me a voicemail and I returned his call at XXXX and spoke to XXXX who says his initial notes show to ask if we want a forbearance or another type of loan assistance? I'm thoroughly confused by now and indicated I had already confirmed this with two of his other colleagues. XXXX was able to transfer my call to XXXX and for some reason the connection was poor and very choppy. I informed him weve been placed on a forbearance plan already and was asked to again send our loan modification packet via email for consideration while on forbearance. XXXX indicated what sounded like 2 forms in the packet came up blank. I tried to paraphrase what he said and gave up asking him to repeat himself to which he then said the whole packet consisted of blank forms. I pointed out it was a zip file because it was very large and asked if they had trouble with it being a zip file. He indicated he just received it yesterday from another internal group that handles the emails before passing it on to him. He then asked who placed us on the forbearance plan and that one can only be on one program at time. I informed him XXXX did and what transpired in my conversation with her. Then he said only the collections department can do that and XXXX is no longer with them. Once he said collections I grew very anxious. He says what XXXX told me is not accurate to which I was very confused as he seemed to make it my issue instead of UB 's inability to communicate in a consistent manner. XXXX had sent us the forbearance agreement so I repeated what she told me to which he seemed to sound agitated and asked |
| but when a Chase specialist tells a customer that a check is good | 1 | 0.0% | between XXXX XXXX to XXXX XXXX |
| but when he started to create the XXXX to XX/XX/XXXX dbc transaction dispute we again got disconnected. I then again had to call Citibank fraud department | 1 | 0.0% | XXXX ( supervisor ) XXXX |
| but when I agreed to the payment plan he was with XXXX XXXX. He told me hed never heard of XXXX XXXX ( Yes | 1 | 0.0% | but when I agreed to make the payments I made it with XXXX XXXX and began in XXXX with a payment of {$240.00}. He told me that he thought I wrote it down incorrectly because my account has always been with DSR. Maybe I was confused because on my bank statement it says XXXX XXXX XXXX I told him I knew that my statement showed under XXXX |
| but when I am doing anything more than a 2 person call | 1 | 0.0% | I was contacted by XXXX XXXX |
| but when I call them back | 1 | 0.0% | I was in for a big surprise. In a very impolite and unprofessional manner |
| but when I called again | 1 | 0.0% | Chase opened a case to investigate this issue and promised it would be resolved within 5 to 7 business days. Here I am |
| but when I called I was told there was NO ONE at Barclays who could amend the allocation of my payment. They have chosen how to apply my payment in a way that benefits them | 1 | 0.0% | while those charges I had yet to be billed for would ( eventually ) indeed have a normal 21 % APR |
| but when I called to inquire about my Forbearance letter as I was in a Forbearance with my Previous Servicer | 1 | 0.0% | my Servicer |
| but when I called XXXX days later to confirm if it had been received | 1 | 0.0% | on XX/XX/XXXX |
| but when I can see where on my end it appears payments were sent something isn't right with a system somewhere. I've updated my information on their dashboard when I moved | 1 | 0.0% | and I don't fault them for that |
| but when I checked the dispute | 3 | 0.0% | after speaking with the XXXX representative today |
| but when I first contacted Wells Fargo customer service | 1 | 0.0% | as we will not qualify for a loan modification Ms XXXX finally provided the details on all of the fines |
| but when I followed up | 1 | 0.0% | I have been calling repeatedly to request this. Each time |
| BUT WHEN I LOG IN TO MY PAGE | 1 | 0.0% | all they keep doing is send me my credit report |
| but when I logged in to check my XX/XX/XXXX balance and download documents in preparation for this complaint | 1 | 0.0% | either |
| but when I logged on to my checking account it was obvious that I had never actually made the payment. I apologized profusely to the woman on the phone and she allowed me to make my payment for XX/XX/XXXX and XX/XX/XXXX while on the phone with her and was courteous enough to wave all late fees that had incurred by my mistake. For that I was very grateful | 1 | 0.0% | which |
