but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact

What the CFPB Record Shows About but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact

but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX : XXXX left me a voicemail and I returned his call at XXXX and spoke to XXXX who says his initial notes show to ask if we want a forbearance or another type of loan assistance? I'm thoroughly confused by now and indicated I had already confirmed this with two of his other colleagues. XXXX was able to transfer my call to XXXX and for some reason the connection was poor and very choppy. I informed him weve been placed on a forbearance plan already and was asked to again send our loan modification packet via email for consideration while on forbearance. XXXX indicated what sounded like 2 forms in the packet came up blank. I tried to paraphrase what he said and gave up asking him to repeat himself to which he then said the whole packet consisted of blank forms. I pointed out it was a zip file because it was very large and asked if they had trouble with it being a zip file. He indicated he just received it yesterday from another internal group that handles the emails before passing it on to him. He then asked who placed us on the forbearance plan and that one can only be on one program at time. I informed him XXXX did and what transpired in my conversation with her. Then he said only the collections department can do that and XXXX is no longer with them. Once he said collections I grew very anxious. He says what XXXX told me is not accurate to which I was very confused as he seemed to make it my issue instead of UB 's inability to communicate in a consistent manner. XXXX had sent us the forbearance agreement so I repeated what she told me to which he seemed to sound agitated and asked", and the single most common underlying issue is "XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but what we've been asking for since XXXX was their assistance with mortgage relief. He then asked how he was to help me and I'm just shocked he put the onus on me. He didn't explain why using the secure message center did not work. Nor did he offer another solution to securely submit a packet filled with private information. In fact: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.