but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card

What the CFPB Record Shows About but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card

but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Also, and the most recent logged activity is Also I am , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and the managers of customer service seem to be preventing me from getting my documents ( escalation report stating it was banks error", and the single most common underlying issue is "XX/XX/2019where I have been asking for this document. Every banker I go to at different branches cant seem to have access to it. Every time they call or I call everyone is stating somehow that application is not present anymore. My concern was that then how can they tell me they will deny my change to a zero APR card from 23 APR card because I signed for a 23 APR card when that document doesnt even exist? I feel there is a strong web of connections between different bank branches".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but weeks and over a month passes and they leave you with no change and the only thing they say is we done everything we did and cant do anymore. I ask for reasons why the changes cant be made and no reason is given ( for example my change from 23 to 0 APR was denied because documents show I signed for a 23 APR card: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.