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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
you will be in violation of the law which carries a fine of {$XXXX} per violation. My attorney who specializes in suing debt collectors will be on standby waiting for my instructions.,,ENCORE CAPITAL GROUP INC.,NJ,07060,,Consent provided,Web,2024-08-14,Closed with explanation,Yes,N/A,9801415 1
you will be liable for any additional unauthorized transactions that occurred after the 60-day period and before you provided notice to us. First and foremost 1
you will be liable for your willful non-compliance. 5
you will be months into a process and they will change your rate.,,AMERICAN FINANCING CORPORATION,TX,77494,,Consent provided,Web,2022-09-21,Closed with explanation,Yes,N/A,6004579 1
you will be notified 1
you will be notified that your loans and/or TEACH Grant service obligation has been discharged. The discharge will be reported to nationwide consumer reporting agencies 1
you will be reimbursed up to the repair amount ) On XX/XX/XXXX I received a diagnostic over the phone by the manufacturer in which they determined the Charging Dock had gone bad 1
you will be released from liability for past unpaid rent. If the lease does contain such language 1
you will be required to appear in a court venue. 3
you will be required to appear in a court venue. Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company. 5
you will be required to appear in a court venue. Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company.,,EQUIFAX 1
you will be required to appear in a court venue. Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77450,,Consent provided,Web,2024-10-15,Closed with explanation,Yes,N/A,10459055 1
you will be required to appear in a court venue. Failure to respond satisfactorily within 30 days of receipt of this certified letter may result in a small claims action against your company.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
you will be required to provide the original ( s ) of all documents which include wet ink signature ( s ) at any hearing ( s ) commencing from these communications ( or lack thereof ). Also note 1
you will be responsible for all charges now '' then hung up. 1
you will be responsible for covering these costs 6
you will be subject to a 15 % personal income tax. If your personal income is {$100000.00} or more 2
you will be sued. Consider this your final opportunity to comply with federal law. 1
you will close my account 1
you will continue to accrue interest based on the unpaid principal during this period. By postponing your regularly scheduled payment you may have a remaining balance after your final installment date '' 1
you will continue to accrue interest on your loan as though you had not made a payment. So while this is advertised as a partial payment it is in fact a 0 interest loan given to MrCooper by the customer 1
you will continue to receive legally required statements and we will continue to report the status of your account to the credit bureaus. Pursuant to the XXXX XXXX Credit Card Agreement 1
you will continue to receive monthly requesting payments. '' If you have any questions or if we may be of further assistance 1
you will find documentation supporting my case 1
you will find my Toyota account transaction history. 1
you will find my XXXX account transaction history. 1
you will find nothing of the sort 1
you will find supporting documentation 1
you will find the answer to why repayment of student loans were not profitable 1
you will give up the right to sue XXXX about the issues in this lawsuit ; or ( 3 ) exclude yourself from the Settlement Class by opting out 1
you will have to get an attorney and get them ... '' to which I interjected 4
you will immediately incur finance charges at the regular or promotional APR available at the time of the balance transfer and on purchases at the purchase APR. For instance if you transfer {$1000.00} at a promotional rate of 0 % APR and then make a purchase of {$200.00} 1
you will lose a customer like me forever. 1
you will lose all of your customers eventually. 1
you will lose interest and rights to the property. This letter was inaccurate and quite displeasing to receive as my account was current 1
you will need a police report. She insisted it was company policy. I asked XXXX to flag 1
you will need to close your account. '' Because I don't mind producing an ID for transactions 1
you will need to pay XXXX Dollars for every night the puppy spends there. So we advise you to get back to us and make the payment so we can proceed and make the CITES PERMIT document. 1
you will need to provide me your agreement 1
you will need to send the money back. I said 1
you will need to send your dispute directly to the Credit Bureaus. The addresses are : XXXX 1
you will not be able to use your account for new transactions and your account will be closed. Very confused 1
you will not be charged any interest or late fees. 1
you will not be held responsible for unauthorized transactions if : 1. You have used reasonable care in protecting your card from loss or theft ; and 2. You have promptly reported to HSBC Bank USA 1
you will not be responsible for the unauthorized charge. New card will be issued. I asked if there was anything further I needed to do? 1
you will not even be able to ring anyone. The system will automatically hang up on you. So 1
you will not get any of the money back and future interceptions will be placed until the debt is paid in full for XXXX. XXXX and XXXX are hoping by reporting this issue to both state and federal officials would help get the justification and have their money returned due to collections placed unlawfully 1
you will not need to recertify your IDR plan prior to XX/XX/XXXX. You should submit your recertification information to Nelnet at least 30 days prior to your new recertification date of XX/XX/XXXX. Nelnet will send you a reminder prior to this date to ensure documentation is submitted on time. You may also visit XXXX and provide consent for auto-recertification of your IDR plan if you are eligible. By doing so 1
you will not receive the bonus. 2
you will note that on the XX/XX/XXXX report it says that 'The Explanation Previously Attached to this Account has been Deleted ' for both XXXX and XXXX . However below under 'Additional Comments ' it STILL says 'Consumer Disputes this Account Information ' ( under XXXX ) and 'Consumer Disputes After Resolution ' ( under XXXX ). On the XXXX report it says : 'The Explanation Previously Attached to this Account has been Deleted ' however below under 'Additional Comments ' it says 'Consumer Disputes - Reinvestigation in Process ' under both XXXX and XXXX .,,EQUIFAX 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.